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The rules that control which asset/resource types and attributes are included by default
(i.e. thees rules explain how the source assets/resources and their child records and associated attributes are mapped to the destination CI Classes and CI attributes)
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ServiceNow (destination) Rule: Rule 1 – Enable CI Sync’s Cross-Class Matching Feature
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ServiceNow (destination) Rule: Rule 2 – Enable CI Sync’s Split-Transform Feature
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ServiceNow (destination) Rule: Rule 9 - Update First Seen (Discovered) Attribute for CI Update Operations in ServiceNow
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Lansweeper On-Prem Rule: Rule 1 - Lansweeper On-Prem Record Sets for Assets and Related Child Records
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Lansweeper On-Prem Rule: Rule 2 - Lansweeper On-Prem CI-to-CI Relationships
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Lansweeper On-Prem Rule: Rule 3 - Mapping of Lansweeper On-Prem Asset Types to CMDB CI Classes
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Lansweeper On-Prem Rule: Rule 4 - Mapping of Lansweeper On-Prem Attributes/Fields into CMDB CI Classes
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Lansweeper On-Prem Rule: Rule 23 - Filtering Devices for Lansweeper On-Prem
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Lansweeper On-Prem Rule: Rule 24 - Handling of Likely Duplicate Assets in Lansweeper On-Prem
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Lansweeper Cloud Rule: Rule 1 - Lansweeper Cloud Record Sets for Assets and Related Child Records
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Lansweeper Cloud Rule: Rule 2 - Lansweeper Cloud CI-to-CI Relationships
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Lansweeper Cloud Rule: Rule 3 - Mapping of Lansweeper Cloud Asset Types to CMDB CI Classes
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Lansweeper Cloud Rule: Rule 4 - Mapping of Lansweeper Cloud Attributes/Fields into CMDB CI Classes
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Lansweeper Cloud Rule: Rule 22 - Handling of Microsoft SQL System Databases for Lansweeper Cloud Sync Jobs
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InTune Rule: Rule 1 - InTune Record Sets for Assets and Related Child Records
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InTune Rule: Rule 2 - Mapping of InTune Corporate and BYOD Asset Types to ServiceNow CMDB CI Classes
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InTune Rule: Rule 3 - Mapping of InTune Attributes/Fields into CMDB CI Classes
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InTune Rule: Rule 11 - Windows Operating System (OS) Version Handling for InTune
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VMware vSphere Rule: Rule 1 - VMware Record Sets for Assets and Related Child Records
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VMware vSphere Rule: Rule 2 - VMware CI-to-CI Relationships
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VMware vSphere Rule: Rule 3 - Mapping of VMware Asset Types to CMDB CI Classes
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VMware vSphere Rule: Rule 4 - Mapping of VMware Attributes/Fields into CMDB CI Classes
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SolarWinds Rule: Rule 1 - SolarWinds Record Sets for Assets and Related Child Records
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SolarWinds Rule: Rule 2 - SolarWinds CI-to-CI Relationships
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SolarWinds Rule: Rule 3 - Mapping of SolarWinds Asset Types to CMDB CI Classes
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SolarWinds Rule: Rule 4 - Mapping of SolarWinds Attributes/Fields into CMDB CI Classes
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Azure Rule: Rule 1 - Azure Record Sets for Assets and Related Child Records
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Azure Rule: Rule 2 - Azure CI-to-CI Relationships
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Azure Rule: Rule 3 - Mapping of Azure Resource Types to CMDB CI Classes
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Azure Rule: Rule 4 - Mapping of Azure Attributes/Fields into CMDB CI Classes
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Azure Rule: Rule 13 - Azure Tag Synchronization
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MS Defender for Endpoint Rule: Rule 1 - Defender for Endpoint Record Sets for Assets and Related Child Records
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MS Defender for Endpoint Rule: Rule 2 - Mapping of Defender for Endpoint Asset Types to ServiceNow CMDB CI Classes
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MS Defender for Endpoint Rule: Rule 3 - ServiceNow Master Data Tables updated by CI Sync for Defender for Endpoint
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MS Defender for Endpoint Rule: Rule 4 - Mapping of Defender for Endpoint Attributes/Fields into CMDB CI Classes
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MS Defender for Endpoint Rule: Rule 9 - Enrich Defender for Endpoint Device Data (Payloads) from Entra ID
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MS Defender for Endpoint Rule: Rule 10 - Minimum CVSS Threshold Value
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MS Defender for Cloud Apps Rule: Rule 1 - Defender for Cloud Apps Resource Types and Related Child Records
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MS Defender for Cloud Apps Rule: Rule 2 - Defender for Cloud Apps CI-to-CI Relationships
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MS Defender for Cloud Apps Rule: Rule 3 - Mapping of Defender for Cloud Apps Resource Types to ServiceNow CMDB CI Classes
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MS Defender for Cloud Apps Rule: Rule 4 - Mapping of Defender for Cloud Apps Attributes/Fields into CMDB CI Classes
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MS Defender for Cloud Apps Rule: Rule 9 - Default Data Source for Defender for Cloud Apps
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MS Defender for Cloud Apps Rule: Rule 10 - Maximum Risk Score for Defender for Cloud Apps
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MS Defender for Cloud Apps Rule: Rule 11 - Defender for Cloud Apps Report Time Frame used by CI Sync
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Workspace ONE Rule: Rule 1 - Omnissa Workspace ONE Record Sets for Assets and Related Child Records
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Workspace ONE Rule: Rule 2 - Mapping of Omnissa Workspace ONE Asset Types to ServiceNow CMDB CI Classes
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Workspace ONE Rule: Rule 3 - Mapping of Omnissa Workspace ONE Attributes/Fields into CMDB CI Classes
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AWS Rule: Rule 1 - AWS Record Sets for Assets and Related Child Records
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AWS Rule: Rule 2 - AWS CI-to-CI Relationships
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AWS Rule: Rule 3 - Mapping of AWS Resource Types to CMDB CI Classes
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AWS Rule: Rule 4 - Mapping of AWS Attributes/Fields into CMDB CI Classes
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AWS Rule: Rule 10 - AWS Tag Synchronization
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GCP Rule: Rule 1 - GCP Record Sets for Assets and Related Child Records
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GCP Rule: Rule 2 - GCP CI-to-CI Relationships
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GCP Rule: Rule 3 - Mapping of GCP Resource Types to CMDB CI Classes
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GCP Rule: Rule 4 - Mapping of GCP Attributes/Fields into CMDB CI Classes
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GCP Rule: Rule 10 - GCP Label (Tag) Synchronization
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Nutanix Rule: Rule 1 - Nutanix Record Sets for Assets and Related Child Records
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Nutanix Rule: Rule 2 - Nutanix CI-to-CI Relationships
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Nutanix Rule: Rule 3 - Mapping of Nutanix Asset Types to CMDB CI Classes
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Nutanix Rule: Rule 4 - Mapping of Nutanix Attributes/Fields into CMDB CI Classes
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Jamf Rule: Rule 1 - Jamf Record Sets for Assets and Related Child Records
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Jamf Rule: Rule 2 - Mapping of Jamf Asset Types to ServiceNow CMDB CI Classes
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Jamf Rule: Rule 3 - Mapping of Jamf Attributes/Fields into CMDB CI Classes
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Microsoft 365 Rule: Rule 1 - Microsoft 365 Record Sets for Resources and Related Child Records
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Microsoft 365 Rule: Rule 2 - Microsoft 365 CI-to-CI Relationships
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Microsoft 365 Rule: Rule 3 - Mapping of Microsoft 365 Resource Types to CMDB CI Classes
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Microsoft 365 Rule: Rule 4 - Mapping of Microsoft 365 Attributes/Fields into CMDB CI Classes
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ExtremeCloud IQ On-Prem Rule: Rule 1 - ExtremeCloud IQ On-Prem Record Sets for Assets and Related Child Records
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ExtremeCloud IQ On-Prem Rule: Rule 2 - ExtremeCloud IQ On-Prem CI-to-CI Relationships
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ExtremeCloud IQ On-Prem Rule: Duplicate of Rule 3 - Mapping of ExtremeCloud IQ On-Prem Asset Types to CMDB CI Classes
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ExtremeCloud IQ On-Prem Rule: Rule 4 - Mapping of ExtremeCloud IQ On-Prem Attributes/Fields into CMDB CI Classes
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The rules that control the way Status Values and Category/Sub-Categories are set on the destination CIs
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ServiceNow (destination) Rule: Rule 3 – ServiceNow Status Value Update Suppression
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Lansweeper On-Prem Rule: Rule 5 - Mapping of Lansweeper On-Prem Status Values to ServiceNow Status Values
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Lansweeper On-Prem Rule: Rule 6 - The use of Lansweeper On-Prem “not seen” and deleted records to update ServiceNow Status Values
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Lansweeper On-Prem Rule: Rule 7 - Mapping of Lansweeper On-Prem Record Sets to ServiceNow Category and Sub-Category Values
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Lansweeper Cloud Rule: Rule 5 - Mapping of Lansweeper Cloud Status Values to ServiceNow Status Values
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Lansweeper Cloud Rule: Rule 6 - The use of Lansweeper Cloud “not seen” and deleted records to update ServiceNow Status Values
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Lansweeper Cloud Rule: Rule 7 - Mapping of Lansweeper Cloud Record Sets to ServiceNow Category and Sub-Category Values
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InTune Rule: Rule 4 - Mapping of InTune Status Values to ServiceNow Status Values
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InTune Rule: Rule 5 - Mapping of InTune Asset Types to ServiceNow Category and Sub-Category Values
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VMware vSphere Rule: Rule 5 - Mapping of VMware Status Values to ServiceNow Status Values
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VMware vSphere Rule: Rule 6 - Mapping of VMware Record Sets to ServiceNow Category and Sub-Category Values
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SolarWinds Rule: Rule 5 - Mapping of SolarWinds Status Values to ServiceNow Status Values
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SolarWinds Rule: Rule 6 - Mapping of SolarWinds Record Sets to ServiceNow Category and Sub-Category Values
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Azure Rule: Rule 5 - Mapping of Azure Status Values to ServiceNow Status Values
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Azure Rule: Rule 6 - Mapping of Azure Record Sets to ServiceNow Category and Sub-Category Values
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MS Defender for Endpoint Rule: Rule 5 - Mapping of Defender for Endpoint Status Values to ServiceNow Status Values
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MS Defender for Endpoint Rule: Rule 6 - Mapping of Defender for Endpoint Asset Types to ServiceNow Category and Sub-Category Values
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MS Defender for Cloud Apps Rule: Rule 5 - Mapping of Defender for Cloud Apps Status Values to ServiceNow Status Values
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Workspace ONE Rule: Rule 4 - Mapping of Omnissa Workspace ONE Status Values to ServiceNow Status Values
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Workspace ONE Rule: Rule 5 - Mapping of Omnissa Workspace ONE Asset Types to ServiceNow Category and Sub-Category Values
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AWS Rule: Rule 5 - Mapping of AWS Status Values to ServiceNow Status Values
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AWS Rule: Rule 6 - Mapping of AWS Record Sets to ServiceNow Category and Sub-Category Values
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GCP Rule: Rule 5 - Mapping of GCP Status Values to ServiceNow Status Values
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GCP Rule: Rule 6 - Mapping of GCP Record Sets to ServiceNow Category and Sub-Category Values
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Nutanix Rule: Rule 5 - Mapping of Nutanix Status Values to ServiceNow Status Values
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Nutanix Rule: Rule 6 - Mapping of Nutanix Asset Types to ServiceNow Category and Sub-Category Values
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Jamf Rule: Rule 4 - Mapping of Jamf Status Values to ServiceNow Status Values
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Jamf Rule: Rule 5 - Mapping of Jamf Asset Types to ServiceNow Category and Sub-Category Values
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Microsoft 365 Rule: Rule 5 - Mapping of Microsoft 365 Status Values to ServiceNow Status Values
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Microsoft 365 Rule: Rule 6 - Mapping of Microsoft 365 Resource Types to ServiceNow Category and Sub-Category Values
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ExtremeCloud IQ On-Prem Rule: Rule 4 - Mapping of ExtremeCloud IQ On-Prem Attributes/Fields into CMDB CI Classes
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ExtremeCloud IQ On-Prem Rule: Duplicate of Rule 5 - Mapping of ExtremeCloud IQ On-Prem Status Values to ServiceNow Status Values
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The rules that control the way asset/resource locations are interpreted and used to set a location reference on the destination CIs
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ServiceNow (destination) Rule: Rule 4 – Custom Asset Location Determination Rules
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Lansweeper On-Prem Rule: Rule 8 - Automatic Creation of new Location Master Data Records in ServiceNow for Lansweeper On-Prem
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Lansweeper On-Prem Rule: Rule 9 - Standard Asset Location Determination Rules for Lansweeper On-Prem
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Lansweeper Cloud Rule: Rule 8 - Automatic Creation of new Location Master Data Records in ServiceNow for Lansweeper Cloud
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Lansweeper Cloud Rule: Rule 9 - Standard Location Determination Rules for Assets Discovered by the Traditional Lansweeper Scanner and replicated from On-Prem SQL to Lansweeper Cloud
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Lansweeper Cloud Rule: Rule 9a - Standard Location Determination Rules for Assets Discovered by Lansweeper Network Discovery and stored in Lansweeper Cloud
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Azure Rule: Rule 11 - Automatic Creation of new Location Master Data Records in ServiceNow for Azure
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Azure Rule: Rule 12 - Standard Asset Location Determination Rules for Azure
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The rules that control the way Manufacturers and Vendors (associated with the source assets) are managed when written to ServiceNow.
(These rules cover Manufacturer Master Data as well as manufacturer references on parent CIs and child CI records)
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ServiceNow (destination) Rule: Rule 5a – Synchronization of Manufacturer, Carriers, and Vendors (including Null) on the Parent CI
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ServiceNow (destination) Rule: Rule 5b – Synchronization of various Manufacturers on the Child Records of the CI
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ServiceNow (destination) Rule: Rule 5c – Automatic Creation of new Manufacturer Master Data Records in ServiceNow
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ServiceNow (destination) Rule: Rule 5d – Automatically Deletion of Manufacturer Master Data Records in ServiceNow
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MS Defender for Endpoint: Rule 9 - Enrich Defender for Endpoint Device Data (Payloads) from Entra ID
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Azure Rule: Rule 14 - Vendor Name used for Azure Resource CIs
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AWS Rule: Rule 12 - Vendor Name used for AWS Resource CIs
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GCP Rule: Rule 11 - Vendor Name used for GCP Resource CIs
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The rules that control the way Model (associated with the source assets) are managed when written to ServiceNow.
(These rules cover Model Master Data as well as manufacturer references on parent CIs and child CI records)
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ServiceNow (destination) Rule: Rule 6a – Synchronization of Model on the Parent CI
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ServiceNow (destination) Rule: Rule 6b – Synchronization of Disk Models on Child Records of the CI
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ServiceNow (destination) Rule: Rule 6c – Which Model Record Master Data Table to use in ServiceNow
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ServiceNow (destination) Rule: Rule 6d – Automatic Creation of new Model Master Data Records in ServiceNow
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ServiceNow (destination) Rule: Rule 6e – Automatic Deletion of Model Master Data Records in ServiceNow
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Lansweeper On-Prem Rule: Rule 12 – Synchronization of Software Product Models as Master Data in ServiceNow for Lansweeper On-Prem
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Lansweeper Cloud Rule: Rule 11 – Synchronization of Software Product Models as Master Data in ServiceNow for Lansweeper Cloud
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MS Defender for Endpoint: Rule 9 - Enrich Defender for Endpoint Device Data (Payloads) from Entra ID
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The rules that control the way Choice values and other reference data is managed when written to ServiceNow
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Lansweeper On-Prem Rule: Rule 10 - Automatic Creation of new CMDB Group Records in ServiceNow for Lansweeper On-Prem
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Lansweeper On-Prem Rule: Rule 11 - Automatic Creation of new Choice Records in ServiceNow for Lansweeper On-Prem
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Lansweeper Cloud Rule: Rule 10 - Automatic Creation of new Choice Records in ServiceNow for Lansweeper Cloud
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InTune Rule: Rule 5 - Automatic Creation of new Choice Records in ServiceNow for InTune
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VMware vSphere Rule: Rule 7 - Automatic Creation of new Choice Records in ServiceNow for VMware
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SolarWinds Rule: Rule 7 - Automatic Creation of new Choice Records in ServiceNow for SolarWinds
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Azure Rule: Rule 7 - Automatic Creation of new Choice Records in ServiceNow for Azure
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MS Defender for Endpoint Rule: Rule 6 - Automatic Creation of new Choice Records in ServiceNow for Defender for Endpoint
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MS Defender for Cloud Apps Rule: Rule 6 - Automatic Creation of new Choice Records in ServiceNow for Defender for Cloud Apps
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Workspace ONE Rule: Rule 5 - Automatic Creation of new Choice Records in ServiceNow for Omnissa Workspace ONE
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AWS Rule: Rule 7 - Automatic Creation of new Choice Records in ServiceNow for AWS
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GCP Rule: Rule 7 - Automatic Creation of new Choice Records in ServiceNow for GCP
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Nutanix Rule: Rule 7 - Automatic Creation of new Choice Records in ServiceNow for Nutanix
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Jamf Rule: Rule 5 - Automatic Creation of new Choice Records in ServiceNow for Jamf
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Microsoft 365 Rule: Rule 7 - Automatic Creation of new Choice Records in ServiceNow for Microsoft 365
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ExtremeCloud IQ On-Prem Rule: Rule 7 - Automatic Creation of new Choice Records in ServiceNow for ExtremeCloud IQ On-Prem
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The rules that control how the Discovery Source and Correlation ID attributes are set on the destination CIs
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ServiceNow (destination) Rule: Rule 8 - Overwrite the Correlation Attributes for CI Update Operations in ServiceNow
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Lansweeper On-Prem Rule: Rule 14 - Value used for Discovery Source Attribute for Lansweeper On-Prem
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Lansweeper On-Prem Rule: Rule 15 - Correlation ID and Correlation Prefix Value for Lansweeper On-Prem
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Lansweeper Cloud Rule: Rule 13 - Value used for Discovery Source Attribute for Lansweeper Cloud
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Lansweeper Cloud Rule: Rule 14 - Correlation ID and Correlation Prefix Value for Lansweeper Cloud
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InTune Rule: Rule 6 - Value used for Discovery Source Attribute for InTune
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InTune Rule: Rule 8 - Correlation ID and Correlation Prefix Value for InTune
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VMware vSphere Rule: Rule 8 - Value used for Discovery Source Attribute for VMware
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VMware vSphere Rule: Rule 9 - Correlation ID and Correlation Prefix Value for VMware
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SolarWinds Rule: Rule 8 - Value used for Discovery Source Attribute for SolarWinds
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SolarWinds Rule: Rule 9 - Correlation ID and Correlation Prefix Value for Solarwinds
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Azure Rule: Rule 8 - Value used for Discovery Source Attribute for Azure
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Azure Rule: Rule 9 - Correlation ID and Correlation Prefix Value for Azure
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MS Defender for Endpoint Rule: Rule 7 - Value used for Discovery Source Attribute for Defender for Endpoint
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MS Defender for Endpoint Rule: Rule 9 - Correlation ID and Correlation Prefix Value for MS Defender for Endpoint
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MS Defender for Cloud Apps Rule: Rule 7 - Value used for Discovery Source Attribute for Defender for Cloud Apps
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MS Defender for Cloud Apps Rule: Rule 8 - Correlation ID and Correlation Prefix Value for MS Defender for Cloud Apps
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Workspace ONE Rule: Rule 6 - Value used for Discovery Source Attribute for Omnissa Workspace ONE
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Workspace ONE Rule: Rule 8 - Correlation ID and Correlation Prefix Value for Omnissa Workspace ONE
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AWS Rule: Rule 8 - Value used for Discovery Source Attribute for AWS
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AWS Rule: Rule 9 - Correlation ID and Correlation Prefix Value for AWS
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GCP Rule: Rule 8 - Value used for Discovery Source Attribute for GCP
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GCP Rule: Rule 9 - Correlation ID and Correlation Prefix Value for GCP
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Nutanix Rule: Rule 8 - Value used for Discovery Source Attribute for Nutanix
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Nutanix Rule: Rule 9 - Correlation ID and Correlation Prefix Value for Nutanix
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Jamf Rule: Rule 6 - Value used for Discovery Source Attribute for Jamf
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Jamf Rule: Rule 8 - Correlation ID and Correlation Prefix Value for Jamf
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Microsoft 365 Rule: Rule 8 - Value used for Discovery Source Attribute for Microsoft 365
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Microsoft 365 Rule: Rule 9 - Correlation ID and Correlation Prefix Value for Microsoft 365
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ExtremeCloud IQ On-Prem Rule: Rule 8 - Value used for Discovery Source Attribute for ExtremeCloud IQ On-Prem
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ExtremeCloud IQ On-Prem Rule: Rule 9 - Correlation ID and Correlation Prefix Value for ExtremeCloud IQ On-Prem
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The rules that control how User Oriented attributes such as Assigned_To or Most_Frequent_User are set on the destination CIs
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Lansweeper On-Prem Rule: Rule 21 - Synchronization of a Lansweeper On-Prem User Oriented Attribute for Assigned_To in ServiceNow
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Lansweeper On-Prem Rule: Rule 22 - Synchronization of a Lansweeper On-Prem User Oriented Attribute for Business Owner in ServiceNow
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Lansweeper Cloud Rule: Rule 20 - Synchronization of a Lansweeper Cloud User Oriented Attribute for Assigned_To in ServiceNow
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Lansweeper Cloud Rule: Rule 21 - Synchronization of a Lansweeper Cloud User Oriented Attribute for Business Owner in ServiceNow
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InTune Rule: Rule 8 - Synchronization of a InTune User Oriented Attribute for Assigned_To or Owned_By in ServiceNow
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InTune Rule: Rule 9 - Suppress Synchronization of InTune Mobile Device PII Attributes to CI Records
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Workspace ONE Rule: Rule 8 - Synchronization of a Omnissa Workspace ONE User Oriented Attribute for Assigned_To or Owned_By in ServiceNow
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Workspace ONE Rule: Rule 9 - Suppress Synchronization of Omnissa Workspace ONE Mobile Device PII Attributes to CI Records
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Jamf Rule: Rule 9 - Synchronization of a Jamf User Oriented Attribute for Assigned_To or Owned_By in ServiceNow
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Jamf Rule: Rule 10 - Suppress Synchronization of Jamf Mobile Device PII Attributes to CI Records
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All other rules
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ServiceNow (destination) Rule: Rule 7 – Interoperate with the ServiceNow Field Normalisation Plug-In
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ServiceNow (destination) Rule: Rule 10 - MAC Address Correlation Handling for Non-Unique MAC Addresses in ServiceNow
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ServiceNow (destination) Rule: Rule 11 - Handling of Installed Software, Software Packages and Install Counts in ServiceNow
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ServiceNow (destination) Rule: Rule 12 – Any other custom rules for ServiceNow
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Lansweeper On-Prem Rule: Rule 13 - Asset “Is Virtual” Determination Rules for Lansweeper On-Prem
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Lansweeper On-Prem Rule: Rule 16 - Suppress CI Insert for Non-Active Assets in Lansweeper On-Prem
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Lansweeper On-Prem Rule: Rule 17 - Handling of Assets with Scanning Errors in Lansweeper On-Prem
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Lansweeper On-Prem Rule: Rule 18 - Define which Windows Services are Synchronized to ServiceNow for Lansweeper On-Prem
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Lansweeper On-Prem Rule: Rule 19 - Define whether ServiceNow SAM Pro is Installed when Software Licence Keys are Synchronized to ServiceNow for Lansweeper On-Prem
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Lansweeper On-Prem Rule: Rule 25 - Handling of Displays (Monitors) in Lansweeper On-Prem
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Lansweeper On-Prem Rule: Rule 20 - Application Service Mapping using Service Numbers in Lansweeper On-Prem
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Lansweeper Cloud Rule: Rule 12 - Asset “Is Virtual” Determination Rules for Lansweeper Cloud
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Lansweeper Cloud Rule: Rule 15 - Suppress CI Insert for Non-Active Assets in Lansweeper Cloud
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Lansweeper Cloud Rule: Rule 16 - Handling of Assets with Scanning Errors in Lansweeper Cloud
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Lansweeper Cloud Rule: Rule 17 - Define which Windows Services are Synchronized to ServiceNow for Lansweeper Cloud
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Lansweeper Cloud Rule: Rule 18 - Define whether ServiceNow SAM Pro is Installed when Software Licence Keys are Synchronized to ServiceNow for Lansweeper Cloud
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VMware vSphere Rule: Rule 10 - Asset “Is Virtual” Determination Rules for VMware
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VMware vSphere Rule: Rule 11 - Which VMware Custom Field used to store Application Service Mapping Service ID value
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Azure Rule: Rule 10 - Application Service Mapping using Service Numbers in Azure
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Azure Rule: Rule 15 - Is Virtual attribute value for Azure Resource CIs
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AWS Rule: Rule 11 - Application Service Mapping using Service Numbers in AWS
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AWS Rule: Rule 13 - Is Virtual attribute value for AWS
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GCP Rule: Rule 12 - Is Virtual attribute value for GCP Resource CIs
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Nutanix Rule: Rule 10 - Asset “Is Virtual” Determination Rules for Nutanix
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