Rule 5 - Mapping of Omnissa Workspace ONE Asset Types to ServiceNow Category and Sub-Category Values

Rule Synopsis

These are the rule/s that determine the ServiceNow Category and Sub-Category values for each Workspace ONE Asset Type.

Rule Details and Default

The rule/s are described by the mapping table shown below.

Asset Type	Category Value	Sub-Category Value
Corporate Owned Devices
Android	Handheld Computing Device	Android
iPhone	Handheld Computing Device	iOS
iPad	Handheld Computing Device	iOS
BYOD Devices
Android	Handheld Computing Device	Android
iPhone	Handheld Computing Device	iOS
iPad	Handheld Computing Device	iOS

Override Options

Context

Customers may consider changing these mappings to meet the requirements of a customer specific instance of ServiceNow (e.g. to ensure the Category and Sub-Category values operate correctly for your business processes/workflows).

Options

The Category and Sub-Category values can be changed for each Workspace ONE Record Set.

Overriding via Connection Settings

Not Available - Requires a Custom Data Sync Rule (and therefore a Syncfish Support Plan to modify the default behaviour)

Additional Information

N/A