Rule Synopsis
These are the rule/s that determine the ServiceNow Category and Sub-Category values for each Workspace ONE Asset Type.
Rule Details and Default
The rule/s are described by the mapping table shown below.
|
Asset Type |
Category Value |
Sub-Category Value |
|---|---|---|
|
Corporate Owned Devices |
||
|
Android |
Handheld Computing Device |
Android |
|
iPhone |
Handheld Computing Device |
iOS |
|
iPad |
Handheld Computing Device |
iOS |
|
BYOD Devices |
||
|
Android |
Handheld Computing Device |
Android |
|
iPhone |
Handheld Computing Device |
iOS |
|
iPad |
Handheld Computing Device |
iOS |
Override Options
Context
Customers may consider changing these mappings to meet the requirements of a customer specific instance of ServiceNow (e.g. to ensure the Category and Sub-Category values operate correctly for your business processes/workflows).
Options
-
The Category and Sub-Category values can be changed for each Workspace ONE Record Set.
Overriding via Connection Settings
N/A
Additional Information
N/A
Related Rules
N/A
Support Model for Rule Overrides
Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?
Answer: No (a plan is needed - see below)
Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule
Answer: Either a Bronze Plan, Silver Plan or Gold Plan