Rule Synopsis
These are the rule/s that determine the ServiceNow Category and Sub-Category values for each VMware Asset Type.
Rule Details and Default
The rule/s are described by the mapping table shown below.
|
VMWare Record Set |
Category Value |
Sub-Category Value |
|---|---|---|
|
vCenter Instance |
Resource |
Application |
|
vCentre Datacentre |
Resource |
Infrastructure |
|
vCentre Cluster |
Resource |
Infrastructure |
|
vCentre Datastore |
Resource |
Infrastructure |
|
vCentre Network |
Resource |
Infrastructure |
|
vCentre Resource Pool |
Resource |
Infrastructure |
|
ESXi Server |
Hardware |
Infrastructure |
|
Virtual Machine Instance |
Hardware |
Computer |
Override Options
Context
Customers may consider changing these mappings to meet the requirements of a customer specific instance of ServiceNow (e.g. to ensure the Category and Sub-Category values operate correctly for your business processes/workflows).
Options
-
The Category and Sub-Category values can be changed for each VMware Record Set.
Overriding via Connection Settings
N/A
Additional Information
N/A
Related Rules
N/A
Support Model for Rule Overrides
Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?
Answer: No (a plan is needed - see below)
Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule
Answer: Either a Bronze Plan, Silver Plan or Gold Plan