Rule Synopsis
These are the rule/s that control whether PII attributes associated with Mobile Device assets in Jamf are suppressed (or not) when those attributes are persisted against the CI record in ServiceNow.
Rule Details and Default
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By default, CI Synchronizer does not suppress the original/real values of the following attribues for Jamf Mobile devices (iPad, iPhone, Android):
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Device Name
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Phone Number
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Override Options
Context
Customers may consider overriding this rule so that the original/real values of these attributes are suppressed on the CI record in ServiceNow.
Options
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This Data Sync Rule can be overridden to supress the original/value for Device Name and Phone Number for InTune Handheld devices (iPad, iPhone, Android). When these values are suppressed by CI Sync the original values are replaced with “SUPPRESSED+”.
Overriding via Connection Settings
Customers can perform the override using a “Connection Setting” via the CI Sync User Interface (i.e. customers can perform the overrides themselves). Additional information for this is available via the following documentation:
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For a general overview of CI Sync Connection Settings please read Understanding the use of CI Sync Connection Settings.
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For the specific CI Sync Connection Setting/s related to the rule described on this page please read PII Handling for Jamf.
For documentation on all CI Sync Connection Settings please visit the page tree Connection Setting Guides.
Additional Information
N/A
Related Rules
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Support Model for Rule Overrides
Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?
Answer: Yes (via self-service in the CI Sync UI)
Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule
Answer: Either a Silver Plan or Gold Plan