Rule 6 - Mapping of SolarWinds Record Sets to ServiceNow Category and Sub-Category Values

Rule Synopsis

These are the rule/s that determine the ServiceNow Category and Sub-Category values for each SolarWinds Asset Type.

Rule Details and Default

The rule/s are described by the mapping table shown below.

Record Set	Category Value	Sub-Category Value
Firewall	Hardware	IP
Router	Hardware	IP
Switch	Hardware	IP
Wireless Access Point	Hardware	IP
Wireless LAN Controller	Hardware	IP

Override Options

Context

Customers may consider changing these mappings to meet the requirements of a customer specific instance of ServiceNow (e.g. to ensure the Category and Sub-Category values operate correctly for your business processes/workflows).

Options

The Category and Sub-Category values can be changed for each SolarWinds Record Set.

Overriding via Connection Settings

N/A

Additional Information

N/A

Support Model for Rule Overrides

Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?

Answer: No (a plan is needed - see below)

Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule

Answer: Either a Bronze Plan, Silver Plan or Gold Plan