Rule Synopsis
These are the rule/s that determine how Jamf Status values are mapped and transformed into the four different sets of ServiceNow Status values.
Rule Details and Default
The rule/s are described by the mapping table (called a “value map”) shown below.
|
Jamf Status Values
|
|
ServiceNow Hardware Status |
ServiceNow Hardware Sub-Status |
ServiceNow Install Status |
ServiceNow Operational Status |
|||||
|
Value |
Label |
|
Value |
Label |
Value |
Label |
Value |
Label |
Value |
Label |
|
1 |
Active |
-> |
installed |
Installed |
in_use |
In Use |
1 |
Installed |
1 |
Operational |
|
-1
|
|
-> |
retired |
Retired |
divested |
Divested |
7 |
Retired |
6 |
Retired |
|
Otherwise |
-> |
|
|
|
|
|
|
5 |
Ready |
|
Note: CI Sync internally uses a logical value of minus one (-1) to represent an Jamf deleted asset.
Override Options
Context
Customers may consider changing the mapping of individual Jamf Status values to change the resulting ServiceNow status values. This may be required to meet the requirements of a customer specific instance of ServiceNow (i.e. to ensure the Status values operate correctly for your business processes/workflows).
Options
-
The transformation of the incoming Jamf status value into each of the four ServiceNow status values can be amended.
Overriding via Connection Settings
N/A
Additional Information
N/A
Related Rules
-
Note: These related rules describe the handling of deleted assets in addition to Status value update suppression. Status value update suppression can often be useful to cater for In-Stock/Under-Maintenance asset management scenarios.
Support Model for Rule Overrides
Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?
Answer: No (a plan is needed - see below)
Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule
Answer: Either a Bronze Plan, Silver Plan or Gold Plan