Rule 7 - Automatic Creation of new Choice Records in ServiceNow for Nutanix

Rule Synopsis

These are the rule/s that control whether CI Sync automatic creates/inserts new Choice records (or not) into the ServiceNow Company (sys_choice) table.

Rule Details and Default

By default, CI Sync does create/insert new records in the ServiceNow sys_choice table when an incoming Nutanix attribute (related to choice values) cannot be matched to an existing record in the table.
The table below shows the range of attribute types which may generate new sys_choice values.

Attribute Types	Entity	Field
Discovery Source	cmdb_ci	discovery_source

Override Options

Context

Customers may consider overriding the default rule so that CI Sync does not extend the table include choice values read from Nutanix according to the table shown below.

Options

This Data Sync Rule can be overridden so that CI Sync does not create/insert new sys_choice records.

Overriding via Connection Settings

N/A

Additional Information

N/A

Support Model for Rule Overrides

Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?

Answer: No (a plan is needed - see below)

Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule

Answer: Either a Bronze Plan, Silver Plan or Gold Plan