Rule 6 - Mapping of AWS Record Sets to ServiceNow Category and Sub-Category Values

Rule Synopsis

These are the rule/s that determine the ServiceNow Category and Sub-Category values for each AWS Resource Type. 

Rule Details and Default

The rule/s are described by the mapping table shown below.

Resource Type

Category Value

Sub-Category Value

CloudWatch Alarm

Resource

Cloud

DynamoDb Table

Resource

Cloud

EC2 Instance

Resource

Cloud

EC2 Internet Gateway

Resource

Cloud

EC2 Network Interface

Resource

Cloud

EC2 Subnet

Resource

Cloud

EC2 VPC

Resource

Cloud

KMS Alias

Resource

Cloud

KMS Key

Resource

Cloud

Lambda Function

Resource

Cloud

Elastic Load Balancer

Resource

Cloud

RDS DB Instance

Resource

Cloud

S3 Bucket

Resource

Cloud

SNS Topic

Resource

Cloud

SQS Queue

Resource

Cloud

Override Options

Context

Customers may consider changing these mappings to meet the requirements of a customer specific instance of ServiceNow (e.g. to ensure the Category and Sub-Category values operate correctly for your business processes/workflows).

Options

  1. The Category and Sub-Category values can be changed for each AWS Record Set.

Overriding via Connection Settings

N/A

Additional Information

N/A

N/A

Support Model for Rule Overrides

Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?

Answer: No (a plan is needed - see below)

Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule

Answer: Either a Bronze Plan, Silver Plan or Gold Plan