Rule 6a – Synchronization of Model on the Parent CI

Rule Synopsis

These are the rule/s that control whether CI Sync synchronizes, and therefore sets, the Model attribute on the main/parent CI in ServiceNow.

Rule Details and Default

• By default, CI Sync does sync/set the Model attribute (as read from the source system asset record) on the main/parent CI record in ServiceNow.

This rule applies to the Model attribute on each individual CI (i.e. whether CI Sync sets a foreign key reference between the individual CI and the Model Master Data table (i.e. either the cmdb_hardware_product_model or the cmdb_model table) in ServiceNow). Please read the Related Rules for the rules related to the Model Master Data table.

Override Options

Context

Customers may consider overriding the default rule so that CI Sync does not sync/set the Model value.  This could be used in situations where another system or data source is controlling this attribute.

Options

1. The rule can be amended so CI Sync does not sync/set the Model attribute.

Overriding via Connection Settings

Customers can perform the override using a “Connection Setting” via the CI Sync User Interface (i.e. customers can perform the overrides themselves). Additional information for this is available via the following documentation:

1. For a general overview of CI Sync Connection Settings please read Understanding the use of CI Sync Connection Settings.

2. For the specific CI Sync Connection Setting/s related to the rule described on this page please read Set Models on CIs in ServiceNow.

For documentation on all CI Sync Connection Settings please visit the page tree Connection Setting Guides.

Additional Information

N/A

Related Rules

• Rule 6b – Synchronization of Disk Models on Child Records of the CI

• Rule 6c – Which Model Record Master Data Table to use in ServiceNow

• Rule 6d – Automatic Creation of new Model Master Data Records in ServiceNow

• Rule 6e – Automatic Deletion of Model Master Data Records in ServiceNow

Support Model for Rule Overrides

Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?

Answer: Yes (via self-service in the CI Sync UI)

Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule

Answer: Either a Bronze Plan, Silver Plan or Gold Plan (for customers wanting Syncfish assistance to perform overrides of this rule)