Rule 6 - Mapping of Defender for Endpoint Asset Types to ServiceNow Category and Sub-Category Values

Rule Synopsis

These are the rule/s that determine the ServiceNow Category and Sub-Category values for each MS Defender for Endpoint Asset Type. 

Rule Details and Default

The rule/s are described by the mapping table shown below.

Asset Type

Category Value

Sub-Category Value

Apple Macs

Hardware

Computer

Windows PCs

Hardware

Computer

Windows Servers

Hardware

Computer

Override Options

Context

Customers may consider changing these mappings to meet the requirements of a customer specific instance of ServiceNow (e.g. to ensure the Category and Sub-Category values operate correctly for your business processes/workflows).

Options

  1. The Category and Sub-Category values can be changed for each MS Defender for Endpoint Record Set.

Overriding via Connection Settings

N/A

Additional Information

N/A

N/A

Support Model for Rule Overrides

Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?

Answer: No (a plan is needed - see below)

Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule

Answer: Either a Bronze Plan, Silver Plan or Gold Plan