Rule 2 - Mapping of InTune Corporate and BYOD Asset Types to ServiceNow CMDB CI Classes

Rule Synopsis

These are the rule/s that determine the target CMDB CI Tables/Classes used by CI Sync for each InTune Asset Type.

The target CI Table/CI Class is used by CI Sync for two purposes:

1. To search for an existing CIs during a CI Update Operation.

2. To write new CIs during a CI Insert Operation.

Rule Details and Default

CI Sync maps Corporate Devices into different CMDB CI tables compared with BYOD Devices (see the table below for mappings).

Additional Information about Corporate vs Personal Devices in InTune

Within InTune, devices can be identified as owned by “Corporate” or “Personal” (the latter reflecting BYOD devices).

CI Sync does two things by default in relation to Corporate vs Personal/BYOD devices:

1. CI Sync shows Corporate and BYOD devices separately in Step 2 (Selections) when creating a synchronization job (see the screen shot below for the UI behaviour).

2. CI Sync maps Corporate Devices into different CMDB CI tables compared with BYOD Devices (as per the mapping table further above).

Override Options

Context

Customers may want to change the default behaviour as follows:

1. For Corporate and BYOD devices, customers may want to treat Corporate and BYOD devices the same, and therefore achieve the following:

   1. Have a single set of records to select when creating a sync job in Step 2 (Selections).

   2. Have a single set of CMDB CI mappings.

2. For all other asset target mapping changes, customers may want to change the mappings to target different CMDB CI Tables/Classes then those shown in the table above.  This can often be required when existing CIs are already present in the CMDB (in Classes different to those shown below) and CI Sync is expected to correlate to the existing CIs.

Options

1. For Corporate and BYOD devices, customers can use a CI Sync connection setting to not split Corporate and BYOD devices.

2. For all other asset target mapping changes, customers can request Syncfish change the target tables as required.

Overriding via Connection Settings

For Corporate and BYOD devices, customers can perform the Corporate and BYOD device override using a “Connection Setting” via the CI Sync User Interface (i.e. customers can perform the overrides themselves). Additional information for this is available via the following documentation:

1. For a general overview of CI Sync Connection Settings please read Understanding the use of CI Sync Connection Settings.

2. For the specific CI Sync Connection Setting/s related to the rule described on this page please read BYOD Handling for InTune.

For documentation on all CI Sync Connection Settings please visit the page tree Connection Setting Guides.

Additional Information

N/A

Related Rules

N/A

Support Model for Rule Overrides

Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?

Answer:

1. For the Corporate and BYOD device override, Yes (via self-service in the CI Sync UI).

2. For all other asset target mapping changes, No (a plan is needed - see below).

Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule

Answer: Either a Bronze Plan, Silver Plan or Gold Plan (for customers wanting Syncfish assistance to perform overrides of this rule)