Rule 6 - Mapping of Microsoft 365 Resource Types to ServiceNow Category and Sub-Category Values

Rule Synopsis

These are the rule/s that determine the ServiceNow Category and Sub-Category values for each Microsoft 365 Resource Type.

Rule Details and Default

The rule/s are described by the mapping table shown below.

Resource Type	Category Value	Sub-Category Value
SharePoint Sites	Resource	Microsoft Teams Site
Microsoft 365 Groups	Resource	Microsoft Group
Distribution Lists	Resource	Distribution List
Shared Mailboxes	Resource	Shared Mailbox

Override Options

Context

Customers may consider changing these mappings to meet the requirements of a customer specific instance of ServiceNow (e.g. to ensure the Category and Sub-Category values operate correctly for your business processes/workflows).

Options

The Category and Sub-Category values can be changed for each Microsoft 365 Resource Type.

Overriding via Connection Settings

Not Available - Requires a Custom Data Sync Rule (and therefore a Syncfish Support Plan to modify the default behaviour)

Additional Information

N/A