Rule Synopsis
These are the rule/s that determine how ExtremeCloud IQ On-Prem Status values are mapped and transformed into the four different sets of ServiceNow Status values.
Rule Details and Default
The rule/s are described by the mapping table (called a “value map”) shown below.
|
ExtremeCloud IQ On-Prem Status Values
|
|
ServiceNow Hardware Status |
ServiceNow Hardware Sub-Status |
ServiceNow Install Status |
ServiceNow Operational Status |
|||||
|
Value |
Label |
|
Value |
Label |
Value |
Label |
Value |
Label |
Value |
Label |
|
1 |
|
-> |
installed |
Installed |
in_use |
In Use |
1 |
Installed |
1 |
Operational |
|
5 |
|
-> |
defective |
Defective |
repairable |
Repairable |
1 |
Installed |
2 |
Non-Operational |
|
-1
|
|
-> |
retired |
Retired |
divested |
Divested |
7 |
Retired |
6 |
Retired |
|
Otherwise |
-> |
|
|
|
|
|
|
5 |
Ready |
|
Note: CI Sync internally uses a logical value of minus one (-1) to represent a ExtremeCloud IQ On-Prem deleted asset.
Override Options
Context
Customers may consider changing the mapping of individual ExtremeCloud IQ On-Prem Status values to change the resulting ServiceNow status values. This may be required to meet the requirements of a customer specific instance of ServiceNow (i.e. to ensure the Status values operate correctly for your business processes/workflows).
Options
-
The transformation of the incoming ExtremeCloud IQ On-Prem status value into each of the four ServiceNow status values can be amended.
Overriding via Connection Settings
N/A
Additional Information
N/A
Related Rules
Support Model for Rule Overrides
Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?
Answer: No (a plan is needed - see below)
Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule
Answer: Either a Bronze Plan, Silver Plan or Gold Plan