Rule Synopsis
These are the rule/s that control whether a User Oriented Attribute (such as email address or UPN) is read and processed by CI Sync to set the Assigned User (Assigned_To) or Business Owner (Owned_By) against each CI record in ServiceNow.
Rule Details and Default
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By default, CI Synchronizer does not process any form of User Oriented attribute between InTune and ServiceNow.
Override Options
Context
Customers may consider overriding this rule so that the destination CI record in ServiceNow stores Assigned_To or Owned_By.
Options
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This Data Sync Rule can be overridden so that CI Sync does process one or more User Oriented values.
Overriding via Connection Settings
N/A
Additional Information
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Syncfish requires formal customer approval before introducing this rule. Approval is required because introducing this rule means the customer CI Sync SaaS instance is transiting and persisting at least one attribute that may constitute Personal Data (PD) or Personally Identifiable Information (PII). The inclusion of such data may then trigger additional governance, compliance and contract changes between Syncfish and the customer business.
Related Rules
N/A
Support Model for Rule Overrides
Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?
Answer: No (a plan is needed - see below)
Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule
Answer: Either a Bronze Plan, Silver Plan or Gold Plan