Rule Synopsis
These are the rules that define the VMware Custom Field name used to store the ServiceNow Business Application Service ID, enabling CI Sync to establish application service mapping relationships in the destination ServiceNow instance.
Rule Details and Default
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CI Sync Enterprise Edition can be used to create dependency relationships between infrastructure assets discovered by VMware and Business Applications created in ServiceNow.
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CI Sync relies on a Service ID value (obtained from ServiceNow) to create the dependency relationship.
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The Service ID is typically stored in a Custom Field VMware, and therefore CI Sync must be told the name of the Custom Field.
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This CI Sync rule allows the Custom Field to be declared and used by CI Sync for the above operation.
Override Options
Context
As there is no default value, the override is simply to set the value to be used.
Options
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Set the Custom Field name.
Overriding via Connection Settings
N/A
Additional Information
N/A
Related Rules
N/A
Support Model for Rule Overrides
Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?
Answer: Yes (via self-service in the CI Sync UI)
Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule
Answer: Either a Bronze Plan, Silver Plan or Gold Plan (for customers wanting Syncfish assistance to perform overrides of this rule)