Rule 7 - Automatic Creation of new Choice Records in ServiceNow for ExtremeCloud IQ On-Prem

Rule Synopsis

These are the rule/s that control whether CI Sync automatic creates/inserts new Choice records (or not) into the ServiceNow Company (sys_choice) table.

Rule Details and Default

By default, CI Sync does create/insert new records in the ServiceNow sys_choice table when an incoming ExtremeCloud IQ On-Prem attribute (related to choice values) cannot be matched to an existing record in the table.
The table below shows the range of attribute types which may generate new sys_choice values.

Attribute Types	Entity	Field
Discovery Source	cmdb_ci	discovery_source
Device Type	cmdb_ci_netgear	device_type
Device Type	cmdb_ci_wap_network	device_type

Override Options

Context

Customers may consider overriding the default rule so that CI Sync does not extend the table include choice values read from ExtremeCloud IQ On-Prem according to the table shown below.

Options

This Data Sync Rule can be overridden so that CI Sync does not create/insert new sys_choice records.

Overriding via Connection Settings

N/A

Additional Information

N/A

Support Model for Rule Overrides

Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?

Answer: No (a plan is needed - see below)

Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule

Answer: Either a Bronze Plan, Silver Plan or Gold Plan