The Default Configuration Guides explain the major default behaviours, implemented via the default Data Sync Rules for a newly provisioned customer-specific instance of CI Synchronizer (CI Sync).
The guide help customers with the following:
-
To predict (even before running your first sync job) how the source system data will appear and behave when it arrives in your ServiceNow system.
-
To determine whether changes will be required to the default Data Sync Rules (i.e. when you will require any customer specific overrides) .
-
To determine whether an Extended Implementation and Ongoing Support Plan will be beneficial; not just for the increased types and levels of support assistance, but to obtain Syncfish assistance to implement or refine CI Sync’s Data Sync Rules.
It is important for customers to read the Default Configuration Guides for the following reasons:
-
To understand the default Data Sync Rules that ship with each newly provisioned customer-specific instance of CI Sync.
-
To assess the benefit of purchasing an Extended Implementation and Ongoing Support Plan. Details of the plans are published here on the Syncfish website.
The above topics are important as some rule overrides can be performed by you as the customer (using Self-Service in the CI Sync Web UI) while other rule overrides can only be performed by Syncfish developers for customers who purchase one of the Extended Implementation and Ongoing Support Plans.
Please read the page titled Summary of Data Sync Rules (Self-Service Rule Overrides vs Custom Rules)to see which rules can be overridden via self-service using the Connection Settings feature within the CI Sync User Interface vs which rules cannot be modified via self-service (using Connection Settings) and therefore require custom development by Syncfish SMEs.
Reach out to your CI Sync contact if you need further explanation about the default Data Sync Rules, the available rules and overrides, the inclusion of rule overrides as part of your CI Sync Subscription (at no additional cost), or the inclusions and benefits of an Extended Implementation and Ongoing Support Plan (at an additional cost).