Rule Synopsis
These are the rule/s that control whether a user defined value is prepended to the default Correlation ID value on each CMDB CI record.
Rule Details and Default
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CI Sync’s default format of the Correlation ID value of Lansweeper CIs is the unique identifier value from Lansweeper Cloud.
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By default, CI Sync does not prepend any user defined value to the Correlation ID value.
Override Options
Context
Customers may consider overriding the default rule to include a Correlation ID prefix value to meet their specific ServiceNow requirements. The use of a prefix is important when multiple separate Lansweeper installations (i.e. multiple Lansweeper SQL database sources) are being synced to a single destination ServiceNow CMDB because the Asset ID values will overlap between the different Lansweeper installations.
Options
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The rule can be amended so that CI Sync does prepend a user defined static value as the prefix to the Correlation ID.
Overriding via Connection Settings
Customers can perform the override using a “Connection Setting” via the CI Sync User Interface (i.e. customers can perform the overrides themselves). Additional information for this is available via the following documentation:
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For a general overview of CI Sync Connection Settings please read Understanding the use of CI Sync Connection Settings.
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For the specific CI Sync Connection Setting/s related to the rule described on this page please read Correlation Fields for Lansweeper Cloud
For documentation on all CI Sync Connection Settings please visit the page tree Connection Setting Guides.
Additional Information
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A separate/individual prefix value can be used on each CI Sync source system connection therefore creating uniqueness of the Correlation ID across multiple Lansweeper installations.
Related Rules
Support Model for Rule Overrides
Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?
Answer: Yes (via self-service in the CI Sync UI)
Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule
Answer: Either a Bronze Plan, Silver Plan or Gold Plan (for customers wanting Syncfish assistance to perform overrides of this rule)