Rule 5d – Automatically Deletion of Manufacturer Master Data Records in ServiceNow

Rule Synopsis

These are the rule/s that control whether CI Sync automatic deletes Manufacturers (or not) from the ServiceNow Company (core_company) table.

Rule Details and Default

• By default, CI Sync does not delete existing Manufacturer records from the ServiceNow core_company table. 
  This may be useful if the additional Manufacturer records created/inserted from source system (via CI Sync) have value within ServiceNow beyond just the source system related assets/CIs.

Override Options

Context

Customers may consider overriding the default rule so that CI Sync does delete Manufacturer records from the company table. 

Options

1. The rule can be amended so CI Sync does delete existing Manufacturer records from the ServiceNow core_company table.

If enabled, the deletion conditions are as follows:

• Only Manufacturer records are in-scope for deletion (no other type of company records).

• CI Sync will delete records previously created or referenced by CI Sync (i.e. this means CI Sync may delete records created manually or from any other source).

• CI Sync only deletes the Manufacturer record when there are no remaining references from individual CI records (either main/parent CIs or child CI records) to the Manufacturer record in core_company.

Overriding via Connection Settings

Customers can perform the override using a “Connection Setting” via the CI Sync User Interface (i.e. customers can perform the overrides themselves). Additional information for this is available via the following documentation:

1. For a general overview of CI Sync Connection Settings please read Understanding the use of CI Sync Connection Settings.

2. For the specific CI Sync Connection Setting/s related to the rule described on this page please read Manufacturer Master Data Handling in ServiceNow .

For documentation on all CI Sync Connection Settings please visit the page tree Connection Setting Guides.

Additional Information

N/A

Related Rules

• Rule 5a – Synchronization of Manufacturer, Carriers, and Vendors (including Null) on the Parent CI

• Rule 5b – Synchronization of various Manufacturers on the Child Records of the CI

• Rule 5c – Automatic Creation of new Manufacturer Master Data Records in ServiceNow

Support Model for Rule Overrides

Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?

Answer: Yes (via self-service in the CI Sync UI)

Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule

Answer: Either a Bronze Plan, Silver Plan or Gold Plan (for customers wanting Syncfish assistance to perform overrides of this rule)