Rule Synopsis
These are the rule/s that control whether a user defined value is prepended to the default Correlation ID value on each CMDB CI record.
Rule Details and Default
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CI Sync’s default format of the Correlation ID value of InTune CIs is the GUID value of the asset in InTune.
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By default, CI Sync does not prepend any user defined prefix value to the Correlation ID value.
Override Options
Context
Customers may consider overriding the default rule to set a different Correlation ID prefix value to meet their specific ServiceNow requirements.
The use of the Correlation ID prefix value can be important when multiple separate InTune environments (e.g. accounts or other similar delineations within an organisation) are being synced to a single destination ServiceNow CMDB. Customers may want to use a unique Correlation ID prefix for each individual InTune environment.
Options
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The rule can be amended so that CI Sync does prepend a user defined static value as the prefix to the Correlation ID.
Overriding via Connection Settings
Customers can perform the override using a “Connection Setting” via the CI Sync User Interface (i.e. customers can perform the overrides themselves). Additional information for this is available via the following documentation:
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For a general overview of CI Sync Connection Settings please read Understanding the use of CI Sync Connection Settings.
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For the specific CI Sync Connection Setting/s related to the rule described on this page please read Correlation Fields for InTune
For documentation on all CI Sync Connection Settings please visit the page tree Connection Setting Guides.
Additional Information
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A separate/individual prefix value can be used on each CI Sync source system connection therefore creating uniqueness of the Correlation ID across multiple InTune instances.
Related Rules
Support Model for Rule Overrides
Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?
Answer: Yes (via self-service in the CI Sync UI)
Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule
Answer: Either a Bronze Plan, Silver Plan or Gold Plan (for customers wanting Syncfish assistance to perform overrides of this rule)