Rule Synopsis
These are the rule/s that control whether a User Oriented Attribute is read and processed by CI Sync to set the Business Owner (owned_by) against each windows computer CI record in ServiceNow.
Rule Details and Default
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By default, CI Synchronizer does not process any form of User Oriented attribute between Lansweeper and ServiceNow.
Override Options
Context
Customers may consider overriding this rule so that the destination windows computer CI record in ServiceNow stores the Business Owner (owned_by).
Options
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This Data Sync Rule can be overridden so that CI Sync does process one or more User Oriented values. As there is no standard way of eliciting the Business Owner details from the source data, this override requires custom rules.
Overriding via Connection Settings
Not Available - Requires a Custom Data Sync Rule (and therefore a Syncfish Support Plan to modify the default behaviour)
Additional Information
Syncfish have extensive experience working with customers for this topic so please contact us for further assistance on this topic.
Related Rules
N/A