Rule Synopsis
These are the rule/s that control whether a User Oriented Attribute is read and processed by CI Sync to set the Business Owner (owned_by) against each windows computer CI record in ServiceNow.
Rule Details and Default
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By default, CI Synchronizer does not process any form of User Oriented attribute between Lansweeper and ServiceNow.
Override Options
Context
Customers may consider overriding this rule so that the destination windows computer CI record in ServiceNow stores the Business Owner (owned_by).
Options
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This Data Sync Rule can be overridden so that CI Sync does process one or more User Oriented values. As there is no standard way of eliciting the Business Owner details from the source data, this override requires custom rules.
Overriding via Connection Settings
N/A
Additional Information
Syncfish have extensive experience working with customers for this topic so please contact us for further assistance on this topic.
Related Rules
N/A
Support Model for Rule Overrides
Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?
Answer: No (a plan is needed - see below)
Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule
Answer: Either a Silver Plan or Gold Plan