Rule Synopsis
These are the rule/s that control whether CI Sync inserts a new CI for Lansweeper assets that are in an Non-Active state.
Rule Details and Default
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By default, CI Sync does not suppress inserting of new CIs for any assets in an Non-Active state in Lansweeper. Or stated another way, CI Sync does indeed insert (create) new CIs for assets in Lansweeper that are in an Non-Active state.
Override Options
Context
Customers may consider overriding the default rule if they want CI Sync to not insert new CIs for assets that are Non-Active in Lansweeper. This may be useful if customers have no need for Non-Active Lansweeper assets to exist in their CMDB.
Options
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The rule can be amended so that CI Sync does suppress the insertion of (i.e. creation of) CIs in their CMDB for assets that are Non-Active in Lansweeper.
Overriding via Connection Settings
Customers can perform the override using a “Connection Setting” via the CI Sync User Interface (i.e. customers can perform the overrides themselves). Additional information for this is available via the following documentation:
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For a general overview of CI Sync Connection Settings please read Understanding the use of CI Sync Connection Settings.
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For the specific CI Sync Connection Setting/s related to the rule described on this page please read Insert Suppression for Non-Active Records in Lansweeper On-Prem
For documentation on all CI Sync Connection Settings please visit the page tree Connection Setting Guides.
Additional Information
N/A
Related Rules
N/A
Support Model for Rule Overrides
Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?
Answer: Yes (via self-service in the CI Sync UI)
Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule
Answer: Either a Bronze Plan, Silver Plan or Gold Plan (for customers wanting Syncfish assistance to perform overrides of this rule)