Rule Synopsis
These are the rule/s that control whether PII attributes associated with Mobile Device assets in Workspace ONE are suppressed (or not) when those attributes are persisted against the CI record in ServiceNow.
Rule Details and Default
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By default, CI Synchronizer does not suppress the original/real values of the following attribues for Workspace ONE Mobile devices (iPad, iPhone, Android):
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Device Name
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Phone Number
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Override Options
Context
Customers may consider overriding this rule so that the original/real values of these attributes are persisted against the CI record in ServiceNow.
Options
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This Data Sync Rule can be overridden to send the original/value for Device Name.
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This Data Sync Rule can be overridden to send the original/value for Phone Number.
Overriding via Connection Settings
Customers can perform the override using a “Connection Setting” via the CI Sync User Interface (i.e. customers can perform the overrides themselves). Additional information for this is available via the following documentation:
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For a general overview of CI Sync Connection Settings please read Understanding the use of CI Sync Connection Settings.
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For the specific CI Sync Connection Setting/s related to the rule described on this page please read PII Handling for Omnissa Workspace ONE.
For documentation on all CI Sync Connection Settings please visit the page tree Connection Setting Guides.
Additional Information
N/A
Related Rules
N/A
Support Model for Rule Overrides
Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?
Answer: Yes (via self-service in the CI Sync UI)
Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule
Answer: Either a Silver Plan or Gold Plan