Rule 1 - Lansweeper Cloud Record Sets for Assets and Related Child Records

Rule Synopsis

These are the rule/s (read queries) that retrieve the list of Lansweeper Assets and the related Child Records.

Rule Details and Default

The default rule/s are described by the table below which show the default Asset Types and related Child Records.

Lansweeper Asset Type	Related Records
Computer Systems
Apple Mac	Memory Modules Network Adapters Software Installations
Chrome Books ^#1
Linux Servers	Hard Disks Logical Disks Memory Modules Network Adapters IP Addresses Software Installations
Unix Servers	Hard Disks Logical Disks Memory Modules Network Adapters IP Addresses Software Installations
Windows PCs	Displays (External Monitors) ^#1 Hard Disks Logical Disks (including file system and encryption state) Mapped Network Drives Memory Modules Network Adapters IP Addresses Software Installations Patches Local Printers Registry Entries Services (targeted list of services as defined by each customer) ^#1
Windows Servers	Displays (External Monitors) ^#1 Hard Disks Logical Disks (including file system and encryption state) Mapped Network Drives Memory Modules Network Adapters IP Addresses Software Installations Patches Local Printers Registry Entries Services (targeted list of services as defined by each customer) ^#1
Windows Cluster ^#1	Windows Cluster Node
Virtualization ^#1
Hyper-V Server	Hyper-V Instances Hyper-V Networks
VMWare vCentre	Datacentre ESXI Server Clusters vCentre Datastores vCenter Networks Virtual Machine Instance
ESX Server	Network Adapters IP Addresses
Data Base Systems
Windows Server SQL Server Instance	Databases Databases
Windows PC SQL Server Instance	Databases Databases
Mobility ^#1
Android	Software
iPhone	Software
iPad	Software
Other Mobile
Tablet
Networking Equipment
Firewalls	Ports
Load Balancers	Ports
Routers	Ports
Switches	Ports
Wireless Access Points
Wireless LAN Controllers ^#1	Ports
Storage
Network Attached Storage (NAS)
Storage Area Network (SAN)
Other
Network Printers
Remote Access Controllers
Scanners
Uninterruptible Power Supply (UPS)
VOIP Gateway	Ports ^#1
VOIP Phones
OT Components Note: In ServiceNow, Lansweeper OT Assets are related to one another via relationships rather than a parent-to-child design.
OT PLC	N/A For CI-to-CI Relationship details see Rule 2 - Lansweeper Cloud CI-to-CI Relationships
OT Field Device
OT Human Machine Interface
OT Industrial Device
OT Industrial Sensor
OT Module
OT OPC Server

#1 - CI Sync mappings for these record sets are being progressively added by Syncfish (so may not yet be available). Please contact Syncfish for information about the current status of these record sets.

Override Options

Context

Customers may be seeking more Asset Types or Child Records than those shown above.

Options

Additional Assets Types can be added (if the source system offers addtional ones).
Additional Child Records can be added (if the source system offers addtional ones).

Overriding via Connection Settings

N/A

Additional Information

The ServiceNow CMDB Class Models Plug-In is required to support the destination CMDB tables used by CI Sync for the OT assets read from Lansweeper Cloud.

N/A

Support Model for Rule Overrides

Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?

Answer: No (a plan is needed - see below)

Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule

Answer: Either a Silver Plan or Gold Plan