Rule 11 – Synchronization of Software Product Models as Master Data in ServiceNow for Lansweeper Cloud

Rule Synopsis

These are the rule/s that control whether CI Sync synchronizes, and therefore creates, Software Product Models as master data in ServiceNow.

Rule Details and Default

• By default, CI Sync does not sync/create Software Product Models as master data in ServiceNow.

Override Options

Context

Customers may consider overriding the default rule so CI Sync does sync/create Software Product Models as master data in ServiceNow.  This could be used to support basic Software Asset Management scenarios by having a unique list of software at configurable level of software version.

If this rule is overridden (to cause CI Sync to sync/create Software Product Modules), then CI Sync creates this master data in the cmdb_software_product_model table in ServiceNow. The Software Product Model will also be referenced from the cmdb_ci_spkg record table in ServiceNow.

Options

1. The rule can be amended so CI Sync does sync/create Software Product Models as master data in ServiceNow.

2. The rule can be further influenced by defining the “Version Depth” by which CI Sync will aggregate Software Product Models. The options for this refinement are as follows:

   1. Ignore the version attribute (This option will cause a large number of Software Product Models to be created).

   2. Aggregate the Software Product Models based on the Major Software Version only.

   3. Aggregate the Software Product Models based on the Major and Minor Software Version.

   4. Aggregate the Software Product Models based on the Major, Minor Software Version and the Software Revision Number.

   5. Aggregate the Software Product Models based on all available Version and Revision numbers.

Overriding via Connection Settings

Customers can perform the override using a “Connection Setting” via the CI Sync User Interface (i.e. customers can perform the overrides themselves). Additional information for this is available via the following documentation:

1. For a general overview of CI Sync Connection Settings please read Understanding the use of CI Sync Connection Settings.

2. For the specific CI Sync Connection Setting/s related to the rule described on this page please read Set Models on CIs in ServiceNow.

For documentation on all CI Sync Connection Settings please visit the page tree Connection Setting Guides.

Additional Information

If this rule is applied, CI Sync uses the Installed Software records (i.e. the Installed Software child records) of each parent asset for the following Lansweeper Asset Types:

• Windows Servers

• Windows Computers

• Linux Devices

• Apple Macs

• InTune Devices

• AirWatch Devices

Related Rules

N/A

Support Model for Rule Overrides

Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?

Answer: Yes (via self-service in the CI Sync UI)

Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule

Answer: Either a Bronze Plan, Silver Plan or Gold Plan (for customers wanting Syncfish assistance to perform overrides of this rule)