Breadcrumbs

Rule 6e – Automatic Deletion of Model Master Data Records in ServiceNow

Rule Synopsis

These are the rule/s that control whether CI Sync automatic deletes Models (or not) from the master data table in ServiceNow. The specific master data table used by CI Sync is determined by a separate rule (See ServiceNow (dest) Rule: Rule 6c – Which Model Record Master Data Table to use in ServiceNow ).

Rule Details and Default

  • By default, CI Sync does not delete existing Model records from the relevant Model master data table in ServiceNow.

This rule is not currently applied to Lansweeper Cloud as the source system of a given CI Sync job. Syncfish are currently researching the ability to include this rule for Lansweeper Cloud in the future. (information valid as at )

Override Options

Context

Customers may consider overriding the default rule so that CI Sync does delete Model from the relevant Model master data table in ServiceNow. 

Options

  1. The rule can be amended so CI Sync does not delete Model records from the relevant Model master data table in ServiceNow.

If enabled, the deletion conditions are as follows:

  • CI Sync will delete records previously created or referenced by CI Sync (i.e. this means CI Sync may delete records created manually or from any other source).

  • CI Sync will delete records previously created or referenced by CI Sync (i.e. this means CI Sync may delete records created manually or from any other source).

  • CI Sync only deletes the Model record when there are no remaining references from individual CI records (either main/parent CIs or child CI records) to the Model record in the relevant Model master data table.

Overriding via Connection Settings

Customers can perform the override using a “Connection Setting” via the CI Sync User Interface (i.e. customers can perform the overrides themselves). Additional information for this is available via the following documentation:

  1. For a general overview of CI Sync Connection Settings please read Understanding the use of CI Sync Connection Settings.

  2. For the specific CI Sync Connection Setting/s related to the rule described on this page please read Model Master Data Handling in ServiceNow.

For documentation on all CI Sync Connection Settings please visit the page tree Connection Setting Guides.

Additional Information

N/A

Support Model for Rule Overrides

Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?

Answer: Yes (via self-service in the CI Sync UI)

Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule

Answer: Either a Bronze Plan, Silver Plan or Gold Plan (for customers wanting Syncfish assistance to perform overrides of this rule)