Rule 7 - Mapping of Lansweeper Cloud Record Sets to ServiceNow Category and Sub-Category Values

Rule Synopsis

These are the rule/s that determine the ServiceNow Category and Sub-Category values for each Lansweeper Asset Type.

Rule Details and Default

The rule/s are described by the mapping table shown below.

The following fonts/colour codes are used in the table below (information valid as at 2025-09-11)

Records listed in RED font are NOT currently supported via Lansweeper Cloud. Syncfish have raise those records with Lansweeper for inclusion via their API.
Records listed in ORANGE font are likely available and due to be added by Syncfish in the near future.

Lansweeper Record Set	Category Value	Sub-Category Value
Android	General	Communication Device
Apple Mac	Hardware	Computer
Apple Mac Memory Module	Hardware	Memory
Apple Mac Network Adapter	Hardware	Network
Chromebook	General	Communication Device
Communications Device	General	Communication Device
ESXi Server	General	VMWare
ESXi Server Network Adapter	Hardware	Network
Firewall	Resource	IP
Hyper-V Network	General	IP
Hyper-V Server	General	Computer
Hyper-V Virtual Machine Instance	General	HyperV
IP Camera	Hardware	Imaging Device
iPad	General	Communication Device
iPhone	General	Communication Device
Linux File System	Hardware	Storage
Linux Physical Disk	Hardware	Storage
Linux Server	Hardware	Computer
Linux Server Memory Module	Hardware	Memory
Load Balancer	Hardware	IP
MS SQL Database	Resource	Database
MS SQL Instance	Resource	Database
Network Attached Storage (NAS)	Resource	Storage Device
Network Device (non-specific)	Unidentified Device	Unidentified Device
Network Printer	Hardware	Printer
Other Mobile	General	Communication Device
OT Module	Hardware	Network
OT PLC	Hardware	Network
Router	Resource	IP
Scanner	Hardware	Peripheral
Software Package	Software	Package
Storage Area Network (SAN)	Resource	Storage Device
Switch	Resource	IP
Tablet	General	Communication Device
Unix Server	Hardware	Computer
Uninterruptible Power Supply (UPS)	Hardware	Hosting Infrastructure
VMware vCenter	General	VMWare
VMware vCenter Cluster	Resource	Cluster
VMware vCenter Datacentre	General	Virtualization
VMware vCenter Network	General	VMWare
VMware Virtual Machine Instance	General	VMWare
VOIP Gateway	Hardware	Communication Device
VOIP Phone	Hardware	Communication Device
WAP	Resource	IP
Windows Cluster	Resource	Cluster
Windows Cluster Node	Software	Service
Windows Computer Peripheral	Hardware	Peripheral
Windows File System	Hardware	Storage
Windows Mapped Drives	Network	Storage
Windows Memory Module	Hardware	Memory
Windows Monitor	Hardware	Display
Windows Network Adapter	Hardware	Network
Windows No WMI	Hardware	Computer
Windows PC	Hardware	Computer
Windows Physical Disk	Hardware	Storage
Windows Server	Hardware	Computer
Windows Server Tracked Configuration File	Resource	Tracked File
Windows Service	Software	Service
OT PLC	Hardware	Network
OT Field Device	Hardware	Network
OT Human Machine Interface	Hardware	Network
OT Industrial Drive	Hardware	Network
OT Industrial Sensor	Hardware	Network
OT Module	Hardware	Network
OT OPC Server	Hardware	Network

Override Options

Context

Customers may consider changing these mappings to meet the requirements of a customer specific instance of ServiceNow (e.g. to ensure the Category and Sub-Category values operate correctly for your business processes/workflows).

Options

The Category and Sub-Category values can be changed for each Lansweeper Record Set.

Overriding via Connection Settings

N/A

Additional Information

N/A

Support Model for Rule Overrides

Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?

Answer: No (a plan is needed - see below)

Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule

Answer: Either a Bronze Plan, Silver Plan or Gold Plan