Rule 6c – Which Model Record Master Data Table to use in ServiceNow

Rule Synopsis

These are the rule/s that control which ServiceNow master data table is used by CI Sync for inserting, updating or deleting Model records.

Rule Details and Default

By default, CI Sync uses the cmdb_hardware_product_model master data table (for any Model master data insert, update or delete operations).

Override Options

Context

Customers may consider overriding the default rule so that CI Sync uses the cmdb_model table. This may be required to meet the specific needs of a given ServiceNow environment (i.e. if the alternative table is being used).

Options

This Data Sync Rule can be overridden so that CI Sync uses the cmdb_model table instead (for the same operations noted above).

Overriding via Connection Settings

Customers can perform the override using a “Connection Setting” via the CI Sync User Interface (i.e. customers can perform the overrides themselves). Additional information for this is available via the following documentation:

For a general overview of CI Sync Connection Settings please read Understanding the use of CI Sync Connection Settings.
For the specific CI Sync Connection Setting/s related to the rule described on this page please read Model Master Data Handling in ServiceNow .

For documentation on all CI Sync Connection Settings please visit the page tree Connection Setting Guides.

Additional lnformation

N/A

Support Model for Rule Overrides

Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?

Answer: Yes (via self-service in the CI Sync UI)

Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule

Answer: Either a Bronze Plan, Silver Plan or Gold Plan (for customers wanting Syncfish assistance to perform overrides of this rule)