Breadcrumbs

Rule 9 - Synchronization of a Jamf User Oriented Attribute for Assigned_To or Owned_By in ServiceNow

Rule Synopsis

These are the rule/s that control whether a User Oriented Attribute (such as email address or UPN) is read and processed by CI Sync to set the Assigned User (Assigned_To) or Business Owner (Owned_By) against each CI record in ServiceNow.

Rule Details and Default

  • By default, CI Synchronizer does not process any form of User Oriented attribute between Jamf and ServiceNow.

Override Options

Context

Customers may consider overriding this rule so that the destination CI record in ServiceNow stores Assigned_To or Owned_By.

Options

  1. This Data Sync Rule can be overridden so that CI Sync does process one or more User Oriented values.

Overriding via Connection Settings

Customers can perform the override using a “Connection Setting” via the CI Sync User Interface (i.e. customers can perform the overrides themselves). Additional information for this is available via the following documentation:

  1. For a general overview of CI Sync Connection Settings please read Understanding the use of CI Sync Connection Settings.

  2. For the specific CI Sync Connection Setting/s related to the rule described on this page please read PII Handling for Jamf.

For documentation on all CI Sync Connection Settings please visit the page tree Connection Setting Guides.

 Additional Information

  • This setting may have PII implications. The setting should only be enabled if you (the customer) have considered the PII implications. By enabling this setting CI Sync will do the following:

    • Transit the value of the source attribute read from Jamf (by default the email address of each user).

    • Persist the value of the sys_user.email addresses (so CI Sync can correlate/match the incoming Jamf email address with a sys_user.email address to obtain the sys_id of the corresponding user record).

N/A

Support Model for Rule Overrides

Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?

Answer: Yes (via self-service in the CI Sync UI)

Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule

Answer: Either a Silver Plan or Gold Plan