Rule Synopsis
These are the rule/s that control whether a User Oriented Attribute (such as email address or UPN) is read and processed by CI Sync to set the Assigned User (Assigned_To) or Business Owner (Owned_By) against each CI record in ServiceNow.
Rule Details and Default
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By default, CI Synchronizer does not process any form of User Oriented attribute between Jamf and ServiceNow.
Override Options
Context
Customers may consider overriding this rule so that the destination CI record in ServiceNow stores Assigned_To or Owned_By.
Options
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This Data Sync Rule can be overridden so that CI Sync does process one or more User Oriented values.
Overriding via Connection Settings
Coming Soon - Contact Syncfish for more information
Additional Information
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This setting may have PII implications. The setting should only be enabled if you (the customer) have considered the PII implications. By enabling this setting CI Sync will do the following:
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Transit the value of the source attribute read from Jamf (by default the email address of each user).
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Persist the value of the sys_user.email addresses (so CI Sync can correlate/match the incoming Jamf email address with a sys_user.email address to obtain the sys_id of the corresponding user record).
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Related Rules
N/A