Rule Synopsis
These are the rule/s that determine how Lansweeper Status values are mapped and transformed into the four different sets of ServiceNow Status values.
Rule Details and Default
The rule/s are described by the mapping table (called a “value map”) shown below.
|
Lansweeper Status Values
|
|
ServiceNow Hardware Status |
ServiceNow Hardware Sub-Status |
ServiceNow Install Status |
ServiceNow Operational Status |
|||||
|
Value |
Label |
|
Value |
Label |
Value |
Label |
Value |
Label |
Value |
Label |
|
1 |
Active |
-> |
installed |
Installed |
in_use |
In Use |
1 |
Installed |
1 |
Operational |
|
2 |
Non-active |
-> |
retired |
Retired |
divested |
Divested |
7 |
Retired |
6 |
Retired |
|
3 |
Sold |
-> |
retired |
Retired |
sold |
Sold |
7 |
Retired |
6 |
Retired |
|
4 |
Stolen |
-> |
stolen |
Stolen |
stolen |
Stolen |
8 |
Stolen |
6 |
Retired |
|
5 |
Broken |
-> |
defective |
Defective |
repairable |
Repairable |
1 |
Installed |
2 |
Non-Operational |
|
6 |
Don't show |
-> |
installed |
Installed |
in_use |
In Use |
1 |
Installed |
1 |
Operational |
|
7 |
Spare |
-> |
installed |
Installed |
reserved |
Reserved |
1 |
Installed |
5 |
Ready |
|
8 |
In repair |
-> |
in_maintenance |
In Maintenance |
repairable |
Repairable |
3 |
In Maintenance |
3 |
Repair in Progress |
|
9 |
Stock |
-> |
in_stock |
In Stock |
available |
Available |
6 |
In Stock |
5 |
Ready |
|
-1
|
|
-> |
retired |
Retired |
divested |
Divested |
7 |
Retired |
6 |
Retired |
|
Otherwise |
-> |
|
|
|
|
|
|
5 |
Ready |
|
Note: CI Sync internally uses a logical value of minus one (-1) to represent Lansweeper deleted asset.
Override Options
Context
Customers may consider changing the mapping of individual Lansweeper Status values to change the resulting ServiceNow status values. This may be required to meet the requirements of a customer specific instance of ServiceNow (i.e. to ensure the Status values operate correctly for your business processes/workflows).
Options
-
The transformation of the incoming Lansweeper status value into each of the four ServiceNow status values can be amended.
Overriding via Connection Settings
N/A
Additional Information
N/A
Related Rules
-
Note: These related rules describe the handling of inactive and deleted assets in addition to Status value update suppression. Status value update suppression can often be useful to cater for In-Stock/Under-Maintenance asset management scenarios.
Support Model for Rule Overrides
Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?
Answer: No (a plan is needed - see below)
Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule
Answer: Either a Bronze Plan, Silver Plan or Gold Plan