Rule 12 – Any other custom rules for ServiceNow

Rule Synopsis

CI Sync is built on a powerful config (not code) data sync engine.  This means CI Sync can implement a near infinite range of data sync rules to deal with unique and complex customer specific scenarios.  The wide range of amendments include all the rules described in this guide, plus almost any other data mapping, data transformation, data correlation, value mapping or record set interdependency requirements.

Rule Details and Default

As described in the Rule Synopsis.

Override Options

Context

As described in the Rule Synopsis.

Options

  1. Infinite.

Overriding via Connection Settings

N/A

Additional Information

N/A

N/A

Support Model for Rule Overrides

Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?

Answer: No (a plan is needed - see below)

Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule

Answer: Gold Plan