Rule Synopsis
These are the rule/s that control whether CI Sync automatic creates/inserts new Choice records (or not) into the ServiceNow Company (sys_choice) table.
Rule Details and Default
-
By default, CI Sync does create/insert new records in the ServiceNow sys_choice table when an incoming InTune attribute (related to choice values) cannot be matched to an existing record in the table.
-
The table below shows the range of attribute types which may generate new sys_choice values.
|
Attribute Types |
Entity |
Field |
|---|---|---|
|
Discovery Source |
cmdb_ci |
discovery_source |
|
Operating System |
cmdb_ci_computer |
os |
Override Options
Context
Customers may consider overriding the default rule so that CI Sync does not extend the table include choice values read from InTune according to the table shown below.
Options
-
This Data Sync Rule can be overridden so that CI Sync does not create/insert new sys_choice records.
Overriding via Connection Settings
N/A
Additional Information
N/A
Related Rules
N/A
Support Model for Rule Overrides
Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?
Answer: No (a plan is needed - see below)
Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule
Answer: Either a Bronze Plan, Silver Plan or Gold Plan