Rule Synopsis
These are the rule/s that control whether a user defined value is prepended to the default Correlation ID value on each CMDB CI record.
Rule Details and Default
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CI Sync’s default format of the Correlation ID value of ExtremeCloud IQ On-Prem CIs are deviceid for Switches and name for Wireless Access Points.
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By default, CI Sync does not prepend any user defined prefix value to the Correlation ID value.
Override Options
Context
Customers may consider overriding the default rule to set a different Correlation ID prefix value to meet their specific ServiceNow requirements.
The use of the Correlation ID prefix value can be important when multiple separate ExtremeCloud IQ On-Prem environments (e.g. accounts or other similar delineations within an organisation) are being synced to a single destination ServiceNow CMDB. Customers may want to use a unique Correlation ID prefix for each individual ExtremeCloud IQ On-Prem environment.
Options
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The rule can be amended so that CI Sync does prepend a user defined static value as the prefix to the Correlation ID.
Overriding via Connection Settings
Customers can perform the override using a “Connection Setting” via the CI Sync User Interface (i.e. customers can perform the overrides themselves). Additional information for this is available via the following documentation:
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For a general overview of CI Sync Connection Settings please read Understanding the use of CI Sync Connection Settings.
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For the specific CI Sync Connection Setting/s related to the rule described on this page please read Correlation Fields for ExtremeCloud IQ On-Prem Orion.
For documentation on all CI Sync Connection Settings please visit the page tree Connection Setting Guides.
Additional Information
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A separate/individual prefix value can be used on each CI Sync source system connection therefore creating uniqueness of the Correlation ID across multiple ExtremeCloud IQ On-Prem instances.
Related Rules
Support Model for Rule Overrides
Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?
Answer: Yes (via self-service in the CI Sync UI)
Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule
Answer: Either a Bronze Plan, Silver Plan or Gold Plan (for customers wanting Syncfish assistance to perform overrides of this rule)