Rule 15 - Correlation ID and Correlation Prefix Value for Lansweeper On-Prem

Rule Synopsis

These are the rule/s that control whether a user defined value is prepended to the default Correlation ID value on each CMDB CI record.

Rule Details and Default

• CI Sync’s default format of the Correlation ID value of Lansweeper CIs is tblAssets:12345 (where 12345 is the Asset ID value of the Asset in Lansweeper).

• By default, CI Sync does not prepend any user defined value to the Correlation ID value.

Override Options

Context

Customers may consider overriding the default rule to include a Correlation ID prefix value to meet their specific ServiceNow requirements.  The use of a prefix is important when multiple separate Lansweeper installations (i.e. multiple Lansweeper SQL database sources) are being synced to a single destination ServiceNow CMDB because the Asset ID values will overlap between the different Lansweeper installations.

Options

1. The rule can be amended so that CI Sync does prepend a user defined static value as the prefix to the Correlation ID.

Overriding via Connection Settings

Customers can perform the override using a “Connection Setting” via the CI Sync User Interface (i.e. customers can perform the overrides themselves). Additional information for this is available via the following documentation:

1. For a general overview of CI Sync Connection Settings please read Understanding the use of CI Sync Connection Settings.

2. For the specific CI Sync Connection Setting/s related to the rule described on this page please read Correlation Fields for Lansweeper On-Prem

For documentation on all CI Sync Connection Settings please visit the page tree Connection Setting Guides.

Additional Information

• A separate/individual prefix value can be used on each CI Sync source system connection therefore creating uniqueness of the Correlation ID across multiple Lansweeper installations.

Related Rules

• Rule 8 - Overwrite the Correlation Attributes for CI Update Operations in ServiceNow

Support Model for Rule Overrides

Question: Can overrides be performed by customers without a Syncfish Extended Implementation and Support Plan?

Answer: Yes (via self-service in the CI Sync UI)

Question: Which Syncfish Extended Implementation and Support Plan is required to obtain overrides of this rule

Answer: Either a Bronze Plan, Silver Plan or Gold Plan (for customers wanting Syncfish assistance to perform overrides of this rule)