Rule Synopsis
These are the rule/s that control whether a user defined value is prepended to the default Correlation ID value on each CMDB CI record.
Rule Details and Default
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CI Sync’s default format of the Correlation ID value of Lansweeper CIs is tblAssets:12345 (where 12345 is the Asset ID value of the Asset in Lansweeper).
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By default, CI Sync does not prepend any user defined value to the Correlation ID value.
Override Options
Context
Customers may consider overriding the default rule to include a Correlation ID prefix value to meet their specific ServiceNow requirements. The use of a prefix is important when multiple separate Lansweeper installations (i.e. multiple Lansweeper SQL database sources) are being synced to a single destination ServiceNow CMDB because the Asset ID values will overlap between the different Lansweeper installations.
Options
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The rule can be amended so that CI Sync does prepend a user defined static value as the prefix to the Correlation ID.
Overriding via Connection Settings
Customers can perform the override using a “Connection Setting” via the CI Sync User Interface (i.e. customers can perform the overrides themselves). Additional information for this is available via the following documentation:
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For a general overview of CI Sync Connection Settings please read Understanding the use of CI Sync Connection Settings.
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For the specific CI Sync Connection Setting/s related to the rule described on this page please read Correlation Fields for Lansweeper On-Prem
For documentation on all CI Sync Connection Settings please visit the page tree Connection Setting Guides.
Additional Information
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A separate/individual prefix value can be used on each CI Sync source system connection therefore creating uniqueness of the Correlation ID across multiple Lansweeper installations.