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How-to - When I move a device to a status of “In Stock”, CI Sync updates the status back to “Active”

Aim

How-to prevent CI Status in ServiceNow reverting in response to source system status change.

Example scenario: When I update the status of a CI e.g. to ‘In Stock’, CI Sync overrides the status after a sync job e.g. to ‘In Use’

This KB applies to:

Applies to Versions

All

Applies to Source Connectors

All source connectors which sync updates to status fields

Applies to Destination Connectors

ServiceNow

Process

CI Sync can be configured to suppress status updates based on the current status in ServiceNow (and optionally based on whether the record in the source system was modified more recently than ServiceNow)

This feature can be enabled upon request if the customer has the requisite plan in place by raising a support ticket via Syncfish Support.

Control Information

Created

Reviewed

Data Classification

PUBLIC
Classified in accordance with the Syncfish Data Classification Framework