Error experienced
CI Sync is creating multiple versions of Vendor names, e.g. Apple and Apple Inc.
Error verification
No other error verification information is applicable.
Cause
By default, CI Sync creates Company records in ServiceNow for all the manufacturer name values that exist in the Source System. The variations on names are a result of the disparate data read in from the source system.
Fix
CI Sync customers can utilize a Manufacturer Data Normalisation Service to normalize the names associated with manufacturers.
For further reading on these services and implementation, refer to the Related articles list.
Related articles
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Which Manufacturer Data Normalisation Service to use for ServiceNow
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Rule 7 – Interoperate with the ServiceNow Field Normalisation Plug-In
Control Information
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Data Classification |
PUBLIC
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