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Default Configuration Guides
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CI Sync Knowledge Base
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General KB Articles
How-to - Recovery from Lansweeper Database that has been deleted
Troubleshoot - CI Sync unable to update company field on cmdb_ci records due to default ACL
Troubleshoot - SN call exceeded timeout value of 80000ms
Troubleshoot - CI Sync is synchronizing Switch Ports, but they are not visible in ServiceNow.
Troubleshoot - 403 Forbidden Error when processing some Manufacturer records
Troubleshoot - User is unauthorized to access table cmdb_ci_service_auto
Troubleshoot - Error 403 Forbidden when writing Manufacturer (core_company)
Troubleshoot - Job errors with HMAC mismatch error
Troubleshoot - CI Sync is creating multiple versions of Vendor names
How-to - When I move a device to a status of “In Stock”, CI Sync updates the status back to “Active”
How-to - Determine the hosting location of a ServiceNow instance
Troubleshoot - Virtual Machines are NOT flagged as "Is Virtual" in ServiceNow
How-to - Remediate duplicate CIs in ServiceNow
How-to - ServiceNow Deduplication Quick Start
FAQ - ServiceNow Asset Management with CI Sync
How-to - Install/Update the ServiceNow CMDB CI Class Models plug-in
FAQ - What are the Minimum Specs for the CI Sync Multi-Source On-Prem Agent
How-to - Migrate an on-premise CI Sync Agent to another server
FAQ - What are the key differences between CI Sync and the Lansweeper ServiceGraph Connector
FAQ - Information required by Syncfish to provision a customer instance of CI Synchronizer
How-to - Assess the Success of a CI Synchronizer Trial
FAQ - Overview of Virtual Machine Instance objects and Virtual Machine objects and the associated CIs
How-to - Monitor DB Performance using Query Store (non-Lansweeper source)
How-to - Monitor DB Performance using Query Store (Lansweeper source)
FAQ - What are the Top Tips when first synchronizing data to my non-PROD CMDB?
FAQ - Why did access tests start failing for my ServiceNow Test connection when they previously worked?
How-to - Debug a CI Sync Payload via REST API Explorer?
How-to - Prevent Lansweeper from automatically Inactivating and/or Deleting Displays (Monitors) within Lansweeper
Troubleshoot - Sync error, cannot resolve the SQL collation conflict
How-to - Fix the "Cannot alter the procedure sp_recCacheClear" error when syncing
FAQ - Overview of CI Sync Retire CI vs Delete CI Behaviour including Primary and Secondary Record Sets
FAQ - Brief Overview of Is_Virtual (and virtual vs physical CIs) in ServiceNow
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