Error experienced
Error 403 Forbidden when writing Manufacturer (core_company)
Error verification
The error is related to the Field Normalization plugin being enabled in the target ServiceNow instance and no other ACL or permission issue for the integration account to create core_company record.
Cause
The Customer has Field Normalization or Normalization Data Services enabled.
Fix
For CI Sync to integrate with the field normalization plugin enabled in your ServiceNow instance, CI Sync first needs to be made aware of it via specific CI Sync Connection Settings.
Refer to the Related articles list below for further information on implementation.
Related articles
Control Information
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Data Classification |
PUBLIC
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