Rule Synopsis
These are the rule/s that control whether CI Sync synchronizes Asset Tags in ServiceNow.
Rule Details and Default
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By default, CI Sync synchronizes the Serial Number value from Lansweeper to the Asset Tag attribute on the CI in ServiceNow.
Override Options
Context
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Customers may consider overriding the default rule so that CI Sync does not automatically synchronize the Serial Number value to the CI in ServiceNow.
Options
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Customers may consider overriding the default rule so that CI Sync synchronizes the SMBIOS Asset Tag value or the field value can be synchronized as null.
Overriding via Connection Settings
Customers can perform the override using a “Connection Setting” via the CI Sync User Interface (i.e. customers can perform the overrides themselves). Additional information for this is available via the following documentation:
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For a general overview of CI Sync Connection Settings please read Understanding the use of CI Sync Connection Settings.
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For the specific CI Sync Connection Setting/s related to the rule described on this page please read Asset Tag synchronization for Lansweeper On-Prem
For documentation on all CI Sync Connection Settings please visit the page tree Connection Setting Guides.
Additional Information
N/A
Related Rules
Rule 13 – Synchronization or Suppression of Asset Tag in ServiceNow