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Rule 27 – Software Package options for Lansweeper On-Prem

Rule Synopsis

These are the rule/s that control how CI Sync treats Software Packages in ServiceNow.

Rule Details and Default

  • By default, CI Sync synchronizes each software package using only the package name.

  • By default, CI Sync does not include the operating system as a software package.

  • By default, CI Sync uses a hyphen (“-”) when composing the software install name field value.

Override Options

Context

  • Customers may consider overriding the default rules to influence the way software package names are treated.

Options

  1. Customers may consider overriding the default rule so that the package name is suffixed with the software package version, which helps ensure uniqueness.

  2. Customers may consider overriding the default rule so that CI Sync does include the operating system as a software package.

  3. Customers may consider overriding the default rule so that a different character (not “-”) is used when composing the software install name field value.

Overriding via Connection Settings

Customers can perform the override using a “Connection Setting” via the CI Sync User Interface (i.e. customers can perform the overrides themselves). Additional information for this is available via the following documentation:

  1. For a general overview of CI Sync Connection Settings please read Understanding the use of CI Sync Connection Settings.

  2. For the specific CI Sync Connection Setting/s related to the rule described on this page please read Software Package Handling for Lansweeper On-Prem

For documentation on all CI Sync Connection Settings please visit the page tree Connection Setting Guides.

Additional Information

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