Breadcrumbs

Asset Tag synchronization for Lansweeper On-Prem

Connector Applicability

Applies to Source Connectors

Lansweeper On-Prem

Applies to Destination Connectors

All

Assumptions

These instructions assume you have already setup a source connection in CI Sync for Lansweeper On-Prem using the CI Sync instructions here: Add Lansweeper On-Prem.

Pre-Read

Syncfish recommend customers read the following documentation before changing the Connection Setting/s described below.

  1. Understanding the use of CI Sync Connection Settings

  2. Rule 26 – Which value is used for the Asset Tag attribute in ServiceNow for Lansweeper On-Prem

  3. Suppress Asset Tag Synchronization in ServiceNow

Locating and Amending the Connection Setting in the CI Sync UI

  1. Navigate to the Settings page

  2. Under the Source Connections heading (list), locate your Lansweeper On-Prem connection.

  3. Click the Update link on the right hand side of the Lansweeper On-Prem connection.

  4. Scroll down and locate the Section Heading and view the Individual Settings.

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The screen shot is provided only as a sample to assist when reading this page. The state of your own CI Sync UI will depend on whether you are starting from the CI Sync default position or if you have already amended one/more of the settings.

  1. Tick the Override default box/boxes and then use the sliders related to the individual settings. The following table elaborates any further information about these particular settings.

Setting

Type

Additional Notes

Asset Tag Source field

Choicelist

When enabled, this setting causes the following:

The setting “Asset Tag Source Field” provides for the selection of the source field to be mapped to the Asset Tag field in the destination system.

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Options are:

  1. SMBIOS Asset Tag - the SMBIOS Asset Tag field value will be written to the Asset Tag field in the target system.

  2. Serial Number - the Serial Number field value will be written to the Asset Tag field in the target system.

  3. Null - the field value will be synchronized as null.

Syncfish recommend reading the following destination Connection Setting Guide that governs the behavior of this attribute during CI Insert versus CI Update operations.

Please read Suppress Asset Tag Synchronization in ServiceNow

  1. After modifying the settings, scroll to the bottom of the page, tick the “I consent…” checkbox and finally click the Save connection button.

  2. You can now run a sync job and the amended settings will be applied causing the CI Sync Data Sync rules to be modified accordingly.

Importantly

Make sure you consciously override the setting against either your TEST or PROD environment (i.e. your TEST vs PROD sync jobs).

For more information on how to use TEST vs PROD Connection Settings please read Understanding the use of CI Sync Connection Settings.

Syncfish strongly recommend making changes for TEST environment/sync jobs first. Only modify PROD related settings after thoroughly validating the intended results in TEST.