Rule Synopsis
These are the rule/s that control whether (or not) CI Sync suppresses updates to Company records created by or updated by the Customer.
Rule Details and Default
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By default, CI Sync does NOT suppress updates to Company (core_company) records created by or updated by the Customer.
Override Options
Context
Customers may consider overriding this rule.
Options
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Customers may consider overriding this rule so that CI Sync DOES suppress updates to Company (core_company) records created by or updated by the Customer.
Overriding via Connection Settings
Customers can perform the override using a “Connection Setting” via the CI Sync User Interface (i.e. customers can perform the overrides themselves). Additional information for this is available via the following documentation:
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For a general overview of CI Sync Connection Settings please read Understanding the use of CI Sync Connection Settings.
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For the specific CI Sync Connection Setting/s related to the rule described on this page please read Suppress updates to customer-maintained Companies in ServiceNow
For documentation on all CI Sync Connection Settings please visit the page tree Connection Setting Guides.
Additional Information
N/A
Related Rules
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