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Troubleshoot - Meraki Sensor recordset has ACL error on sync

Error experienced

Error - “Forbidden (Operation Failed - ACL Exception Insert Failed due to security constraints)”

This KB applies to:

Applies to Versions

All

Applies to Source Connectors

Meraki, Lansweeper Cloud

Applies to Destination Connectors

ServiceNow

Error verification

image-20260608-224714.png

Cause

This error is caused by the below occurring.

  • The ServiceNow CI Sync Integration user account has insufficient permissions.

Fix

  1. In ServiceNow grant the cmdb_ot_editor role to the CI Sync Integration user account.

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Control Information

Created

Reviewed


Data Classification

PUBLIC
Classified in accordance with the Syncfish Data Classification Framework