Breadcrumbs

How-to - ServiceNow Test Access

Aim

This article outlines testing that CI Sync has the correct permissions access to read and write to ServiceNow.

This KB applies to:

Applies to Versions

All

Applies to Source Connectors

All

Applies to Destination Connectors

ServiceNow

Process

Test Access

  1. Go to your instance and Log in

    image-20230123-001519.png


  2. Click Settings and then Test Access

    image-20230123-023732.png


  3. Select the source system and click the Run button

    image-20230123-023921.png

    This will verify that CI Sync has read access to the ServiceNow tables required to create the search key values used by the selected source system.

  4. Click Confirm & Run

    image-20230123-024050.png

    This will verify CI Sync has the required insert, update and delete permissions required to write data into the ServiceNow tables.


  5. The tests will run and should show green for Insert, Update and Delete

    image-20230123-024226.png


Troubleshoot

  1. Scroll down and locate if any errors exist hover the mouse over the error and it will show the error message.

    image-20230123-024928.png


  2. Take a screenshot of this and request support from Syncfish so we can assist.

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Control Information

Created

Reviewed

Data Classification

PUBLIC
Classified in accordance with the Syncfish Data Classification Framework