Troubleshoot - Job does not complete. Error: Task did not complete within 20 minutes

Error experienced

“Error: Task did not complete within 20 minutes.”

This KB applies to:

Applies to Versions

All

Applies to Source Connectors

All

Applies to Destination Connectors

All

Error verification

No other error verification information is applicable.

Cause

A task was not able to naturally complete itself due to one or more of the following

  • Networking issue

  • Connectivity

  • Unexpected crash

  • CI Sync agent is offline

Fix

Check if CI Sync is offline

In the Settings page Connection tab, the agent will have a red dot next to its name.

image-20250710-093050.png

See also → https://support.syncfish.com.au/cs/troubleshoot-agent-is-offline


Otherwise please raise a request via Syncfish Support to assist with investigating the cause of the issue.

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Control Information

Created

Reviewed

Data Classification

PUBLIC
Classified in accordance with the Syncfish Data Classification Framework