BYOD Handling for InTune

Connector Applicability

Assumptions

These instructions assume you have already setup a source connection in CI Sync for InTune using the CI Sync instructions here: or Add InTune to SaaS Agent.

Pre-Read

Syncfish recommend customers read the following documentation before changing the Connection Setting/s described below.

1. Understanding the use of CI Sync Connection Settings

2. Rule 2 - Mapping of InTune Corporate and BYOD Asset Types to ServiceNow CMDB CI Classes

Locating and Amending the Connection Setting in the CI Sync UI

1. Navigate to the Settings page

2. Under the Source Connections heading (list), locate your InTune connection.

3. Click the Update link on the right hand side of the InTune connection.

4. Scroll down and locate the Section Heading and view the Individual Settings.

5. Tick the Override default box/boxes and then use the sliders related to the individual settings. The following table elaborates any further information about these particular settings.

Setting	Type	Additional Notes
Split Private (BYOD) and Corporate owned devices	Slider	When enabled, this setting causes the following: Firstly, CI Sync shows Corporate and BYOD devices separately in Step 2 (Selections) when creating a synchronization job (see the screen shot below for the UI behaviour). Next, CI Sync maps Private owned (BYOD) devices to the cmdb_ci_pc_hardware table in ServiceNow. When disabled (i.e. don’t split BYOD and Corporate devices), the setting causes the following: Firstly, CI Sync combines Corporate and BYOD devices in Step 2 (Selections) when creating a synchronization job (see the screen shot below for the UI behaviour). Next, CI Sync maps Private owned (BYOD) devices to cmdb_ci_computer (for Apple Macs and Windows PCs) or to cmdb_ci_handheld_computing for (for Androids, iPhones and iPads). Important If data has been synchronized with the “Split Private (BYOD) and Corporate owned devices” enabled and the setting is subsequently disabled, existing records in cmdb_ci_pc_hardware will need to be deleted from ServiceNow before re-synchronizing.

6. After modify the settings, scroll to the bottom of the page, tick the “I consent…” checkbox and finally click the Save connection button.

7. You can now run a sync job and the amended settings will be applied causing the CI Sync Data Sync rules to be modified accordingly.