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Rule 9 - Synchronization of Assigned to User attribute for Jamf

Rule Synopsis

These are the rule/s that control whether CI Sync synchronizes the User field from Jamf to the Assigned_To attribute in each CI record.

This rule also controls which ServiceNow sys_user attribute is used to correlate the incoming values from the Jamf User field attribute.

Rule Details and Default

  • By default, CI Synchronizer does not synchronize the User field from Jamf to the Assigned_To attribute in each CI record.

Override Options

Context

Customers may consider overriding this rule so that CI Synchronizer does synchronize the User field from Jamf to the Assigned_To attribute in each CI record.

Define a User oriented attribute when using User Synchronization from a Source System in ServiceNow

If this rule is overridden (to cause CI Sync to synchronize the User field from Jamf), customers can further influence the behaviour by controlling the following:

  1. Which attribute of the User field for Apple Mac devices is read by CI Sync (e.g. the email address, User Name, Real Name or Extension Attribute).

  2. Which attribute of the User field for Mobile devices is read by CI Sync (e.g. the email address, User Name, Real Name or Extension Attribute).

  3. Which attribute of ServiceNow’s sys_user table (e.g. email address, User ID, Name or a custom field) is used by CI Sync to correlate the incoming values from the chosen User field attribute (e.g. email address vs User Name).

Options

  1. This Data Sync Rule can be overridden so that CI Synchronizer does synchronize the User field from Jamf to the Assigned_To attribute in each CI record.

  2. If this rule is overridden (to cause CI Sync to synchronize the User from Jamf), customers can further influence the behaviour by controlling the following which attribute is read from Jamf and which attribute is used to correlate on when CI Sync sets the CI Assigned_To relationship with the sys_user table.

Overriding via Connection Settings

Customers can perform the override using a “Connection Setting” via the CI Sync User Interface (i.e. customers can perform the overrides themselves). Additional information for this is available via the following documentation:

  1. For a general overview of CI Sync Connection Settings please read Understanding the use of CI Sync Connection Settings.

  2. For the specific CI Sync Connection Setting/s related to the rule described on this page please read https://syncfish.atlassian.net/wiki/x/AYA-k_UE

  3. Define a User oriented attribute when using User Synchronization from a Source System in ServiceNow

For documentation on all CI Sync Connection Settings please visit the page tree Connection Setting Guides.