Rule 13 - VMware Custom Attribute Synchronization

Rule Synopsis

These are the rule/s that control whether one or more custom attributes in VMware are synchronized to each CMDB CI record, and if so, how CI Sync matches the content of each custom attribute to master data in ServiceNow.

Rule Details and Default

• By default, CI Sync does not synchronize any custom attributes from VMware.

Override Options

Context

Customers may consider overriding the default rule to describe one or more custom attributes to populate specific fields in ServiceNow (i.e. populate the value of a custom attribute against the specific field of a given CI in the CMDB).

CI Sync supports sophisticated RegEx expressions for the custom attribute matching rules allowing customers to significantly enrich their CIs based on custom attributes being maintained against source system resources.

CI Sync’s rules cater for variations in custom attribute names even for the same intended use. That is, CI Sync RegEx expressions will deal with a “Cost Center” being described in multiple custom attributes such as CostCenter, Cost Center, CostCentercustom attribute and so on. This ensures customers with non-standardised use of custom attributes within their environment can still create significantly enriched data in their CMDB.

Options

1. The rule can be amended so that CI Sync does sync custom attributes from VMware.

2. Once custom attribute sync’ing is enabled, customers can identify one or more custom attributes containing the values to be used for a given specific fields. Out of the box CI Sync caters for the following specific custom attribute/attribute use cases:

   1. Cost Center

   2. Environment

   3. Business unit

   4. Change control

   5. Company

   6. Department

   7. Owned by

   8. Assigned to

   9. Assignment group

   10. Managed by

   11. Managed by group

   12. Supported by

   13. Supported by group

Additional custom attribute use cases (beyond the OOTB ones listed above) can also be added by Syncfish.

Overriding via Connection Settings

Customers can perform the override using a “Connection Setting” via the CI Sync User Interface (i.e. customers can perform the overrides themselves). Additional information for this is availabel via the following documentation:

1. For a general overview of CI Sync Connection Settings please read Understanding the use of CI Sync Connection Settings.

2. For the specific CI Sync Connection Setting/s related to the rule described on this page please read:

   1. Tag Synchronization for Cost Centre for VMware vSphere

   2. Tag Synchronization for Environment for VMware vSphere

   3. Tag Synchronization for Business Unit for VMware vSphere

   4. Tag Synchronization for Department for VMware vSphere

   5. Tag Synchronization for Company for VMware vSphere

   6. Tag Synchronization for Change Control for VMware vSphere

   7. Tag Synchronization for Owned By for VMware vSphere

   8. Tag Synchronization for Assigned To for VMware vSphere

   9. Tag Synchronization for Assignment Group for VMware vSphere

   10. Tag Synchronization for Managed By for VMware vSphere

   11. Tag Synchronization for Managed By Group for VMware vSphere

   12. Tag Synchronization for Supported By for VMware vSphere

   13. Tag Synchronization for Supported By Group for VMware vSphere

For documentation on all CI Sync Connection Settings please visit the page tree Connection Setting Guides.

Additional Information

Related Rules

N/A