Rule Synopsis
These are the rule/s that determine how Microsoft 365 Status values are mapped and transformed into the four different sets of ServiceNow Status values.
Rule Details and Default
The rule/s are described by the mapping table (called a “value map”) shown below.
|
Microsoft 365 Status Values
|
|
ServiceNow Hardware Status |
ServiceNow Hardware Sub-Status |
ServiceNow Install Status |
ServiceNow Operational Status |
|||||
|
Value |
Label |
|
Value |
Label |
Value |
Label |
Value |
Label |
Value |
Label |
|
1 |
Active |
-> |
N/A |
N/A |
N/A |
N/A |
1 |
Installed |
1 |
Operational |
|
-1
|
|
-> |
N/A |
N/A |
N/A |
N/A |
7 |
Retired |
6 |
Retired |
|
Otherwise |
-> |
|
|
|
|
|
|
5 |
Ready |
|
Note: CI Sync internally uses a logical value of minus one (-1) to represent a Microsoft 365 deleted resource.
Override Options
Context
Customers may consider changing the mapping of individual Microsoft 365 Status values to change the resulting ServiceNow status values. This may be required to meet the requirements of a customer specific instance of ServiceNow (i.e. to ensure the Status values operate correctly for your business processes/workflows).
Options
-
The transformation of the incoming Microsoft 365 status value into each of the four ServiceNow status values can be amended.
Overriding via Connection Settings
Not Available - Requires a Custom Data Sync Rule (and therefore a Syncfish Support Plan to modify the default behaviour)
Additional Information
N/A
Related Rules