Connector Applicability
|
Applies to Source Connectors |
All |
|---|---|
|
Applies to Destination Connectors |
ServiceNow |
Assumptions
These instructions assume you have already setup a source connection in CI Sync for ServiceNow.
Pre-Read
Syncfish recommend customers read the following documentation before changing the Connection Setting/s described below.
Locating and Amending the Connection Setting in the CI Sync UI
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Navigate to the Settings pageNavigate to the Settings page
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Under the Destination Connections heading (list), locate your ServiceNow connection (it will be either a Non-PROD “TEST” connection or the “PROD” connection depending on which one you need to amend).
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Click the Update link on the right hand side of the ServiceNow connection.
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Scroll down and locate the Additional Settings Heading and view the Individual Connectoin Setting related to this guide.
The screen shot is provided only as sample to assist when reading this page. The state of your own CI Sync UI will depend on whether you are starting from the CI Sync default position or if you have already amended one/more of the settings.
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Tick the Override default box/boxes and then use the sliders related to the individual settings. The following table elaborates any further information about these particular settings.
|
Setting |
Type |
Additional Notes |
|
JSONATA Debugging |
Slider |
By default, CI Sync does not output JSONATA transform debug information to the Response Message in the CI Sync UI for a given synchronization task (such as a Skipped or Ignored task). If this setting is enabled, JSONATA transforms that include debug output will be activated and appended to the Response Message of a given synchronization task. |
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After modify the settings, scroll to the bottom of the page, tick the “I consent…” checkbox and finally click the Save connection button.
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You can now run a sync job and the amended settings will be applied causing the CI Sync Data Sync rules to be modified accordingly.
Importantly
Make sure you consciously override the setting against either your TEST or PROD environment (i.e. your TEST vs PROD sync jobs).
For more information on how to use TEST vs PROD Connection Settings please read Understanding the use of CI Sync Connection Settings.
Syncfish strongly recommend making changes for TEST environment/sync jobs first. Only modify PROD related settings after thoroughly validating the intended results in TEST.